07-06-2012 09:24 AM
Comcast was supposed to port a phone number from an existing Comcast account to a new Comcast account. I did everything they said (put in a disconnect notice on the number before requesting the port) and called up a few days before my new install and they said, "Good thing you called, this wasn't set up properly" and then told me everything was okay. They came to do the install and then told me they'd have to come back in a week b/c new lines needed to be run. When they came 6 business days later, they hooked up triple play and they hadn't ported the number over (i.e., they gave me new number). Numerous calls, and one week later, they still haven't ported the number over.
Is there a Comcast rep who monitors these boards who can help??
07-06-2012 09:35 AM
Give this a try but there is no guarantee.
.Please include all of the following in your email:
The full name on your account
Home phone number & an alternate number where you can be reached if possible
Your Comcast Account number
A link to this Thread
A detailed description of the problem
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