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Contributor
Contributor
Posts: 11
Registered: ‎04-03-2009

Re: My phone number was ported without my permissi

‎07-30-2012 12:09 AM

My phone number was ported on July 24.  We do not have Comcast phone service!  Now I am left to figure all this out. I was told to call my phone co. after speaking to comcast customer Service.  Unclear why as comcast ported the number.

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ComcastVic
Posts: 119
Registered: ‎04-05-2012

Re: My phone number was ported without my permissi

‎07-30-2012 02:34 PM

Kamoll5- I apologize for the inconvenience, I will have someone reach out to you about this issue. Please see your inbox.
Thank you
Comcast Vic.
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Posts: 11
Registered: ‎04-03-2009

Re: My phone number was ported without my permissi

‎07-30-2012 03:14 PM

ComcastVic wrote:
Kamoll5- I apologize for the inconvenience, I will have someone reach out to you about this issue. Please see your inbox.

July 30, 2012
I have spoken to Comcast and Century Link again today.  Comcast rep said error was made as there was no phone service transfer.  Century Link is charging 31.00 to rehook up our phone. Comcast has said they will reimburse the 31.00 after it has been charged.  I could not get an answer from the rep if Comcast plans on reimbursing us for the 10 days with no phone service.  We are supposed to be hooked up by Wednesday Aug. 1.  We will wait and see. I have sent this by email over and over to cust. ser. at comcast and have a number but no one has responded for a week.

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