Voice Service and Equipment

[PapaGnome]

Hello, I too have an issue with Smartzone.  It treats me as if I do not have voice mail.  Can it be that I just need my account flag set?

I have tried live chat with Comcast, and that was suppose to fix it, but it still doesn't and that was a while back.  I only tried these help forums to see about getting it fixed, and see others have had this issue.

Can anyone review my account to see why SmartZone thinks I do not have voice mail?

Thank you,

Tim

[JayInAlg]

I've notified the Comcast administrator, and him or his team will get your account straightened out. 

They will be contacting you.  Please keep a eye on your email for notifications from this forum, they will probably need your account name and phone on the account.

[PapaGnome]

Thank you for the prompt response.  I will look for their communication.

Tim

[CC_Dete]

Hi there,

I am sure that this is a back end provisioning issue. Can you please shoot me an email with the following:

1. account number
2. The telephone number(s) Comcast provides service to
3. Which phone number(s) have voicemail as listed in billing
4. Start date of telephone service for each phone number we provide

[CC_Dete · Accepted solution]

Hi there - this is now corrected. Please let me know what you're seeing.

[PapaGnome]

Yes, it is showing the voice section now.  Thank you.

Smartzone comes up, and I have access to voice options.

Tim