06-24-2012 09:18 AM - edited 06-24-2012 09:19 AM
I can use the *72 to forward calls and *73 to cancel call forwarding just fine. If I try to do the same on Xfinity Connect... forget it.
I have put in trouble ticket after trouble ticket (for the last 30 days!), asked for the issue to be elevated, all to no avail. No one knows how to fix the issue.
The web application on Xfinity Connect Preferences, under Voice Preferences, then Call Forwarding and Rings, then edit, you come to the web application to manage Call Forwarding. It just doesn't work here. I cannot add a number. Whenever I try, it looks like it is saving the number, then stops with an error message and the web page defaults to disable call forwarding.
I've tried plain IE 8, various Firefox and Opera versions. All fail. The problem has to be how the web interface connects with my account.
Like I said, the * commands work fine from my touchtone phone. I just wish the Xfinity Connect app would also work.
Solved! Go to Solution.
06-26-2012 11:43 AM - last edited on 06-27-2012 01:45 PM by ComcastVic
Can someone from Comcast escalate my issue? Still no resolution after a month!
Here's a picture...
I'm hoping somecan fix this issue.
06-27-2012 07:46 PM
I received an automated telephone call saying it was fixed.
I just tried it (Jun 27, 4:40PM PDT) and it is still broken. It won't take the forwarding number. I get an error saving changes message when trying to use 559-917-8758, and when I try 917-8758, I get an error message about foreign numbers.
06-28-2012 11:44 AM
Confirmation: I put in the target forward phone number without any separators ( " ",".", "-" ) and the number now shows up formatted as (XXX) XXX-XXXX. The number stays registered whether enabled or disabled.
Thank you Comcast... Now I can forward to my Ooma phone so I can test that for a few weeks before disconnecting xfinity voice.
06-28-2012 07:04 PM
I think maybe having two phone numbers assigned to my voicemail may be part of the problem. The 412 number is a crumb leftover from a prior address.
I tried many different permutations of formatting and separating the phone number digits. Nothing works. Still get an "There was an error saving changes."
06-28-2012 08:25 PM
I tried Selective Call Forwarding, and it works. I put in an unformatted phone number, and it saves it as a formatted number and enables the service.
I then tried Call Forwarding, and still broke. Nothing, except the same error message.
07-06-2012 03:53 PM
Six more days and it's still broke. More than a month now.
Just let me know if the web site app is broken, and I'll stop trying. I have to resort to the * commands anyway.
It seems to me to be beyond the abilities of anyone at Comcast/Xfinity to fix the programming.
07-12-2012 07:44 PM
07-14-2012 09:28 AM
At least you got a response from someone as to what was causing the problem.
I have yet to find anyone who knows what is causing the problem with my account. I concluded it's either beyond their capability, or no one cares.
07-14-2012 10:35 AM
I am joining the growing list of people who are having no luck with being able to forward voice service on anything but the *72 *73 feature codes on the phone. The PC based nor my Andriod based apps work. I just get messages telling what I already knew, that the program didn't work, and try again! For me it seems to have happened within the past week, I seem to recall the prior week it was working fine.
07-14-2012 09:48 PM
07-15-2012 09:13 PM
I agree about fixing stuff that isn't broke.
The call forwarding worked perfect for me in May. Then, ever since, it's been broke. Someone went tinkering and royally screwed it up.
07-16-2012 11:51 AM - edited 07-16-2012 11:55 AM
at comcast.net site, click on Voicemail. Instead of using your username and password to log in, use your phone number and password on the right side to log in. That web page will allow you to enable call forwarding. The other web page is broken.
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