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Visitor
foote49
Posts: 2
Registered: ‎06-21-2011
Accepted Solution

modem led lights

all lights flash except one for phone.  have dial tone at modem but disappears when plug in line for house, have checked and unplugged other phones with no change.  what now?

Cable Expert
JayInAlg
Posts: 11,066
Registered: ‎03-02-2007

Re: modem led lights

You can attempt to repair your inside telephone wiring yourself, hire a local low voltage contractor or Comcast.

 

Check all cords, phone equipment, open all jacks and check for shorted wires & corrorsion on the jacks, and at the point where all your inside wiring is spliced together.  Make sure there are no shorts or disconnected / broken wires.

Visitor
foote49
Posts: 2
Registered: ‎06-21-2011

Re: modem led lights

thanks for your reply, I had already done some of what you suggested and after an unsatisfying "chat" w/ Comcast Tech, was preparing  to complete inspection and unplugged the 3 in one Lexmark printer fax phone line, and Lo and behold, the problem cleared up. and now to investigate that situation.