Voice Service and Equipment

[patches105]

Where and what type of modem can I buy to replace the one I'm renting?

[JayInAlg]

There is only one choice and it is not in all Comcast markets.  At select Best Buy's with Comcast Connection Centers in them you can purchase a Arris TM722G eMTA.  The Comcast rep will arrange installation and you purchase it from Best Buy.  They are $150 plus tax and then Comcast will charge you to get it installed to replace the rental.

Check this LINK for locations that are selling the eMTA's.  Look for the Comcast rep in the black or red shirt hanging out in the TV department.  If none of these stores are local to you, then your Comcast area is not yet allowing customer owned eMTA's.

Get a equipment receipt for returning your rental modem so if there are billing issues you have proof it was returned.

[patches105]

I talked to a salesman here at my local best buy and he said they don't carry them anymore.He also told me that arris telephony modem is what to get and amazon carries them.I also see them on ebay,so what gives?

[JayInAlg]

The store must be on the list.  There are stores the the Comcast Connection Center closed, and just has a 3rd party salesman instead.

There are no other options online.  The ones on Ebay are "unreturned equipment" and will not be provisioned, as they are "hot".

[wpaul]

How can I purchase telephony modem to replace the one I am renting from Comcast.  There is not Comcast Connection Center at Best Buy in the entire state of Alabama.

[JayInAlg]

Sorry, if your region is not yet partipating in having a owned eMTA, you are out of luck for now.

If you want to direct your comments directly to your regional managment, the contact list is HERE.

[beebs54]

I just called Best Buy in my area(Bellevue, WA)  and they told me they don't sell them and the Comcast rep told them to have customers call Comast to purchase it.

I called Comcast and of course couldn't get anyone to hep me so I decided to do a live chat and was told I could purchase my own telephony modem but will still be charged $7.00 per month because the voice equipment is a Comcast exclusive. I couldn't believe it.  I guess Comcast just doesn't want my business anymore so I think I am cancelling my phone installation.

[patches105]

That's amazing that they will sell you one,and still charge you a monthly rate.This is what happens when a company gets too big.I think comcast should be boycotted.

[i-am-nerdburg]

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beebs54 wrote: ....I decided to do a live chat and was told I could purchase my own telephony modem but will still be charged $7.00 per month because the voice equipment is a Comcast exclusive.

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No, that's not true. What is true is that you should never use Comcast chat.

[patches105]

So we can buy one from comcast and save the monthly rental charge?

[wpaul]

To the Comcast Cable expert:  Is it true that Comcast customers can buy a telephony modem from Comcast and save the $7.00 a month rental charge (assuming no modems are for sale by retailers in the customer service area)?  If so, how much will Comcast charge for the latest Arris modem?

[i-am-nerdburg]

There is only one customer-owned telephony modem (eMTA) approved by Comcast and that is an Arris TM722G purchased from Best Buy with a Comcast Connection Center. The unit does both internet and telephone service, but users would still need their own router for a home network. The customer-owned eMTA program is not available in all areas. Do not buy any other eMTA from any other store, Comcast will not provision it.

[beebs54]

Here is my story on the modem. I did purchase the  Arris TM722G  from Best Buy thru the Comcast rep. I took it home and my Comcast installer came out and hooked it up.  He told me it would not accept the billing system what ever that means. He said to go back to Best Buy and have the Comcast rep show it has been billed. I took it back to Best Buy and the Comcast rep told me that they don't do anything to it. He told me to return it and call Comcast and tell them I want to purchase the one.  When I call Comcast they tell me I can't purchase one.  This is really ridiculous. I just wanted to purchase a modem and not pay the $7.00 monthly rental fee but it looks like I am stuck. If I buy another one, I get to pay Comcast another installation charge and if that one doesn't work then what do I do?

Thanks

[wpaul]

Not being allowed to buy your own telephony modem, thereby avoiding the $7.00 monthly rental fee is criminal as far as I am concerned.  Perhaps we need to write letters to the President of Comcast.  Can we get a petition going?  Otherwise, why continue to be a Comcast customer?  I can switch to Knology in my area, or I can go to satellite TV.  I am totally peed off that Comcast won't allow me to buy a telephony modem.  They don't even have a Best Buy connection center in the entire state of Alabama, where I live.

[i-am-nerdburg]

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beebs54 wrote:

Here is my story on the modem. I did purchase the  Arris TM722G  from Best Buy thru the Comcast rep. I took it home and my Comcast installer came out and hooked it up.  He told me it would not accept the billing system what ever that means....

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