Reply
Visitor
Posts: 1
Registered: ‎10-13-2009

voice adaptor for motorola SB6121

I have switched to Comcast Voice from Verizon.  I have a Motorola Surfboard SB6121 cable modem that I own.  I need to buy an adaptor to go with this modem to facilitate voice service.  The outsourced Comcast voice chat person told me I needed an "ethernet chord" to make this work.  I googled ethernet chord and then realized that the person meant cord not chord.  At any rate;  there is some sort of adaptor that I can purchase or rent that will allow me to hook my home phone system into my existing modem.  Anyone know which one I need?

Cable Expert
JayInAlg
Posts: 11,205
Registered: ‎03-02-2007

Re: voice adaptor for motorola SB6121

For CDV you need what is called a eMTA which is a telephony modem.  There is no adapter for your existing unit.  A eMTA does both CDV and HSI.

 

You have a few choices:

 

Keep your existing modem for HSI and add a rented eMTA for CDV.  Rented eMTA's from Comcast are $7 a month in most area's. 

 

Unhook the existing cable modem and add a rented eMTA for both HSI and CDV for $7 a month.

 

Unhook the existing cable modem and in some area's you can buy a eMTA.  This is not a nationwide program.  Select Best Buy's with Comcast Connection Centers have these D3 Arris TM722G for sale.  The list of stores is HERE  They are $150 plus tax & the cost of a Comcast tech to come out and install it.  If your area is listed, look for the Comcast Sales Rep in the BB TV section with the red or black shirt.