06-04-2012 10:30 PM
I just got off the phone with comcast. I wanted to enable voice calling via the Voice2Go app.
The customer service rep told me this portion of the service is not provided to current customers, only new ones. I asked the question at least three times and she said this is common practice for Comcast. She said they commonly roll out new service only to new customers, not current customers.
I have never heard of such weirdness.
Why would they:
A: tell your current customers, thank them and offer them new service first.
B New service is likely a little buggy. Currnet customers would make much better users of new service as they are familiar dealing with Comcast services and possibly the company support.
06-04-2012 10:35 PM
The voice2go will be rolled out to all current subscribers in the next year. It will be done in a market by market area just as other features are rolled out.
The same thing is going on with guide 2.0 in Cisco area's, new subs ordering AnyRoom DVR are getting the new guide first.
Why? No one on the forums would know.
06-04-2012 11:57 PM
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