JayInAlg, Thanks for the note. I can see why no one in the forums would know. More screw the existing-the-current customer behaivor by the puzzle palace at Comcast. As new product and services come out from any vendor that is not Comcast I will be sure to return the favor. Even Comcast customer service is faceless and voiceless. I guess thier call center automated attendant is named someone. After the first call I was prompted by an option to take a survey, which I did. At the end of that survey I was prompted and asked if I wanted to be called back by "someone". About an hour later the phone rang and it was the automated attendant and ask me exactly the questions for a majority of the questions asked the first time. I guess they didn't has the tape recorder turned on the first time :-). I answered the last question to have someone contact me directly again. Several companies I have worked, we conducted customer surveys. I had product managers and programs do crazy things. I had them call real customers directly,,,, themselves. It's amazing what one learns when they call directly to thier customers. Someone once asked "aren't there to many customers to call?". There is no such thing as too many customers to call.
