New Visitor
Posts: 1
Registered: ‎05-29-2008

Easy Solve

Easy Solve? NOT easy.  won't authenticate, keeps getting error message 401.  What is "easy" about this?  have tried to install several times, keep getting the same thing.  guess i'll have to remove this from my programs, just using space for nothing.  typical of my experience on comcast....and now they want to charge me to get help with their FREE programs?  no thanks

Email Expert
Posts: 29,094
Registered: ‎05-21-2006

Re: Easy Solve

You may want to read this Thread.  Especially note the post made by Queen Evie who did try it.

I would uninstall it.

Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.