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Recognized Contributor
Bill-1948
Posts: 803
Registered: ‎06-03-2006

EasySolve - Free for XFINITY Internet Customers

Before i download this (EasySolve) what spyware is Comcast putting on my computer? What kind of info will my PC send to Comcast? Dose it give me opt out,on my personal info? And what kind of tracking software is in it?

Cable Expert
i-am-nerdburg
Posts: 11,230
Registered: ‎06-27-2009

Re: EasySolve - Free for XFINITY Internet Customers

[ Edited ]

It's neither spyware nor tracking software. It can make changes to your internet settings and help you solve some basic problems. The how/when/why of communication with Comcast is:

 

(a) to upload the subscriber registration information that is collected at installation, or (b) to check for available updates to your broadband access and support software or messages from Comcast, or (c) for authentication to Comcast's servers for certain application communications.

Connection Expert
EG
Posts: 43,258
Registered: ‎12-24-2003

Re: EasySolve - Free for XFINITY Internet Customers

It also has a history of causing problems as does much of the CC garbageware. My advise would be to run fast and far away from it !!!

Service Expert
Queen-Evie
Posts: 14,171
Registered: ‎02-04-2004

Re: EasySolve - Free for XFINITY Internet Customers

I participated in the trial for Easy Solve and was not impressed. Neither was anyone else who participated in it.

 

Stay away from it. It really doesn't do very much. And it doesn't diagnose any problems. All it does is run a scan and lists "problems" it finds.

 

If you don't subscribe to Signature Support all it will do is clear out your cache and tell you to fix things that really don't need to be fixed. You will be told there are things that need to be fixed in order to optiminze your system but no real details are given about WHY it needs to be fixed. Some of the things it wants to "fix" are Windows default settings, which probably have not caused you any problems and are ok to leave as is.


Example: "Set Critical Windows 7 Services" with no information on these services.

 

ES critical services.PNG

 

 

Another example for Optimize my Computer: I was told Desktop Shortcuts are disabled. Fixing that added 2 shortcuts which I did not want-Network icon and an icon for my user folder. These only showed up after logging off and then logging back on.

 

One thing I encountered was being told to clear the cache-AFTER I did an experiment. I cleared my cache. I then ran Easy Solve. I was told the just cleared cache needed to be deleted, so I did some searching and found a history item. When you sign in to Easy Solve it is added to the history. So even if you clear your cache, which includes history before running it, you will ALWAYS be told the cache needs to be cleared. This item is an EASY SOLVE ITEM that gets added to history.

 

es history.PNG

 

 

 

 

It will want to "help" you if you are not connected to the internet. I also tested this "help".

 

The only way I could test it was by unplugging the wired connection my computer has to the router. My husband was using his computer in another room which is a wireless connection so I could not unplug the modem.

 

It told me to Check your Cables. I checked and gee whiz the cable was disconnected from the router, I plugged it back in. There was nothing that told me I was reconnected to the internet.

 

The next screen was Reset the Modem. There is no need to reset the modem if the problem was a simple of case of cables or power cord being disconnected or loose.

 

If you reset the modem and that doesn't work you are told to call Comcast.

 

Obviously if there is a service outage checking cables and resetting the modem won't work. Easy Solve assumes something is wrong on YOUR end of things when that may not be the case.

 

After the trial I uninstalled Easy Solve.

 

I recently reinstalled it when someone else asked about Easy Solve. I wanted to see if anything had changed.

 

It has not. It still drops items into history so it still tells me it needs to be deleted even though I cleared it before running Easy Solve. It still tells me critical items need to be fixed with no info on WHAT/WHY they should be fixed. It still tells me desktop icons need to be added to my desktop.

 

I have not tried the connection portion since the program has been released. That will have to be done when no one else is using his/her computer.



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Connection Expert
EG
Posts: 43,258
Registered: ‎12-24-2003

Re: EasySolve - Free for XFINITY Internet Customers

Kudos Evie !! Quite comprenhensive !  :smileycool:

Service Expert
Queen-Evie
Posts: 14,171
Registered: ‎02-04-2004

Re: EasySolve - Free for XFINITY Internet Customers

You can use the reponse if needed.



 


Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.

This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.

Connection Expert
EG
Posts: 43,258
Registered: ‎12-24-2003

Re: EasySolve - Free for XFINITY Internet Customers

T.Y. !