Web Browsers

[jspierce16]

I chatted with oneof the online chat agents the other day about issues with Internet Explorer 9. She told me to delete IE 9 and download Internet Explorer 8. I tried to do that, but received an error message that IE 8 is not compatible with Windows 7. Do you have any other suggestions. i am using Google Chrome right now, but was happier with IE. Why did the service with IE go bad all of a sudden?

[bnaughty]

Control Panel => Uninstall a Program => View Installed Updates (on left side-bar), uninstall Internet Explorer 9, it will roll back to 8...

[Latoque]

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jspierce16 wrote:

I chatted with oneof the online chat agents the other day about issues with Internet Explorer 9. She told me to delete IE 9 and download Internet Explorer 8. I tried to do that, but received an error message that IE 8 is not compatible with Windows 7. Do you have any other suggestions. i am using Google Chrome right now, but was happier with IE. Why did the service with IE go bad all of a sudden?

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Did this chat person give you a reason for doing this?  Were you having some kind of problem in Comcast using IE9?  I have a laptop with Windows 7, and IE 9.  Everything in Comcast seems to work just fine for me.

Just curious.

[Anon244699]

comcast techs indicate that they have experienced inherent problems with ie 9.  My problem is with video downloads listed on the xfinity home page.  It appears that the videos are trying to download, but never gets to that point.  Strangely, videos used by ads work just fine.  There seems to be a problem between comcast and microsoft in terms of finding out how to resolve this problem.  On occasions the videos shows up when clicked on, but the problem keep reoccuring.   

[bnaughty]

Reset your browser, Tools => Internet Options => Advanced => Reset

Uninstall, then Reinstall Microsoft Silverlight, as well as Adobe Flash Player

[Latoque]

OK I just tried again with the laptop, Windows 7 and IE 9.  I played two or three videos off the Comcast homepage with no problems.  So I'd try what bnaughty said first.  Also, if you haven't already, clear out the cache including browsing history and cookies, and then restart IE.

[bnaughty]

If you truly want to rollback to IE8, I posted instructions in an earlier post...  It's done by uninstalling the IE9 update which rolls it back to 8, not just downloading and install 8...

[Anon244699]

They were all techniques that were offered before and tried.  Sometimes it worked, sometimes it didn't.  The situation always tends to come back which means that the basic problem still exists and needs to be rectified between comcast and microsoft.  I noticed that on my modem there are five lights that exist reflecting different functions.   Three green, of which one constantly "blinks" and two blue.   When the blue one (second from the left as you look at the modem) occasionally turns green, I can't receive the video.  That hasn't been dscussed with a technician, but it's apparent that it could indicate the cause of the problem.

[bnaughty]

Well you haven't posted your modem model but like other modems, the green or blue color indicates bonded channels are in use...   So I'm gonna take an educated guess, and figure that you have a Ubee DDR3513...  The blinking light blinks to indicate connection to your router or computer...  "Second from the left", assuming you have the modem I think you do, is the DS light...  Even though it drops down from blue to green, but stays solid, you should still be able to view videos, but that may be an indicator of OTHER service issues...

Please post SPECIFIC modem info...  also are you using Internet Exploder as well?

[Anon244699]

The modem is a ubee D3.0,  I'm using internet explorer 9.   Interestingly, the video portion from my xfininity home page has been working properly since this past weekend when downloading appeared to be extra slow and the blue light that was referenced didn't appear.   Even the download for easy solve was slow in responding.  I'd like to reiterate that this problem has been with me for months with a number of "tickets" being submitted to comcast techs who have looked into the problem(s).    I've had responses such as "It's something in-house" to problems with i.e. 9. 

[bnaughty]

All those tickets are doing is sitting there....  Especially some ticket about 'video on comcast.net not working properly'....  you are losing your blue light for the bonded channels connection, you are having some type of service issue...  Check for a splitter in the room....  If you find one, bring both the splitter and he modem to be replaced...  If you continue to have issues, get a tech out...  Your issue is deeper than ie9 and videos...

After your service issues are resolved, you will still have issues with IE9, read this entire thread, solutions are posted in it...