03-13-2012 04:07 AM
For two weeks I've been unable to access a certain site although I know that the site is online and that other people can access it. When I realized that tracert was consistently returning "Request timed out" on the 4th hop it made me wonder if perhaps there is something going on at Comcast's end.
Would appreciate any help on the matter. This site is managed by me and as you can imagine it's hard to manage a site when you can't access it yourself.
Tracing route to heartache101.3eeweb.com [18.104.22.168]
over a maximum of 30 hops:
1 3 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 22.214.171.124
3 9 ms 8 ms 7 ms te-8-2-ur01.placerville.ca.sacra.comcast.net [68
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
03-13-2012 06:09 AM - edited 03-13-2012 06:13 AM
I'm in Pennsylvania and am seeing the same thing for that site. Comcast appears to have it blocked -- see this thread from a few weeks ago: http://forums.comcast.com/t5/Connectivity-and-Mode
I'd give Comcast Customer Security Assurance a call and ask them wassup: 1-888-565-4329 (6am-2am Eastern), http://security.comcast.net/get-help/contact-comca
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map