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Visitor
Posts: 4
Registered: ‎11-19-2008

Unable to access a certain site

For two weeks I've been unable to access a certain site although I know that the site is online and that other people can access it. When I realized that tracert was consistently returning "Request timed out" on the 4th hop it made me wonder if perhaps there is something going on at Comcast's end.

 

Would appreciate any help on the matter. This site is managed by me and as you can imagine it's hard to manage a site when you can't access it yourself.

 

 

Tracing route to heartache101.3eeweb.com [31.170.166.131]
over a maximum of 30 hops:

  1     3 ms    <1 ms    <1 ms  192.168.1.1
  2     8 ms     8 ms     7 ms  96.188.38.1
  3     9 ms     8 ms     7 ms  te-8-2-ur01.placerville.ca.sacra.comcast.net [68
.85.104.1]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.

etc

Gold Problem Solver
BruceW
Posts: 7,508
Registered: ‎12-03-2007

Re: Unable to access a certain site

[ Edited ]

I'm in Pennsylvania and am seeing the same thing for that site. Comcast appears to have it blocked -- see this thread from a few weeks ago: http://forums.comcast.com/t5/Connectivity-and-Modem-Help/Comcast-blocking-site/m-p/1206491

 

I'd give Comcast Customer Security Assurance a call and ask them wassup: 1-888-565-4329 (6am-2am Eastern), http://security.comcast.net/get-help/contact-comcast-security.aspx.

Visitor
Posts: 4
Registered: ‎11-19-2008

Re: Unable to access a certain site

Thanks for that. I spoke to a technician yesterday and at the time he couldn't ascertain what the problem was, but I checked today and the site is reachable!

Gold Problem Solver
BruceW
Posts: 7,508
Registered: ‎12-03-2007

Re: Unable to access a certain site

Glad it's working for you -- thanks for letting us know!