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New Visitor
mitchellcarver8
Posts: 1
Registered: ‎11-01-2011

XFinity toolbar won't stay put

Each time I log on to internet I have to download XFinity toolbar even though "Lock toolbar" is checked.Why won't the toolbar stay on the home page and why do I have to download the toolbar each time ?

Web Page Expert
BethKatz
Posts: 5,889
Registered: ‎11-14-2006

Re: XFinity toolbar won't stay put

This isn't really an email problem, but I'm not sure where it should move.

 

You don't NEED to have the toolbar.

 

Which web browser and operating system are you using? Maybe someone who uses the toolbars can help you.

Regular Problem Solver
Posts: 4,356
Registered: ‎07-02-2003

Re: XFinity toolbar won't stay put

The toolbar has been causing people issues since its inception.  My advice would be to remove it;  it really provides nothing you need, and as you've noted, comes with its own set of problems.

New Visitor
dodgesxt1
Posts: 1
Registered: ‎04-19-2012

Re: XFinity toolbar won't stay put

I have to agree I just got this yesterday and keep losing my toolbar and my favorites page!  I am also trying to get rid of Internet Explorer and get Google Chrome - Explorer is off more than on!  So far I am not too impressed although it is faster than Fairpoint!

Email Expert
CCCarole
Posts: 24,317
Registered: ‎05-21-2006

Re: XFinity toolbar won't stay put


dodgesxt1 wrote:

I have to agree I just got this yesterday and keep losing my toolbar and my favorites page!  I am also trying to get rid of Internet Explorer and get Google Chrome - Explorer is off more than on!  So far I am not too impressed although it is faster than Fairpoint!


 

You might want to try Firefox as your browser.  Many of us use it.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
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Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.