10-11-2013 07:37 PM
This morning when i was getting ready for work, I turned on the tv to check the weather. I didn't have a picture and kept getting this error message saying there was a problem with my internet or XFINITY TV service. The internet and phone work perfectly fine. I checked all the wires and connections and even reset the modem. What is error message RDK-03033?
10-12-2013 08:57 PM
We've noticed the same code for three evenings in a row at @6:45 om MDT. The screen freezes and after pressing the xfinity button a couple of times, the error message appears along with the statement that our account can not presently be accessed.
"Not happy" would be an understatement. I have to spend about 30 minutes each time rebooting the xfinity triple box (TV, internet, phone). Yes, I would have called customer service, but each time the phone went out as well.
My wife is not so politely reminding met that we didn't have this problem with DirecTV.
10-15-2013 09:42 PM
I had the problem yesterday on my television spent 2 hours on the phone with Comcast alas no fix they had to send to next level support... Late last night the cable came back on however here I am trying to watch TV tonight and same error... Just when I thought Comcast was getting their act together I am again disappointed...
11-03-2013 05:06 PM
11-03-2013 06:15 PM
Problem solved... We discovered that the outside R6 cable coming into the house had been "assaulted" by the pet of the previous owner. Somehow the damage was completely missed by our X1 installer. Another visit, a spliced cable and we were back in business.
11-08-2013 10:25 PM
11-12-2013 10:10 AM
Same problem. Currently unplugging and rebooting several times per day. Is there ANY fix for this?
Generally, error code RDK-03033 is caused by the X1 device being unable to connect to the XFINITY TV service or may also be due to an internet outage.
Please try your action again after a few minutes.
If this issue persists please try the following:
If the above does not resolve, there may be a specific and localized signal issue (as others above have reported).
That may require a technician visit to identify and correct. Give us a call at 1-800-COMCAST and we can start the troubleshooting process and get a technician scheduled (if that is what is required).
03-03-2014 11:30 AM
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map