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New Visitor
Rn4premies
Posts: 1
Registered: ‎09-03-2013
Accepted Solution

Setup pandora on TV

I have triple play but can't figure Out how to set up Pandora I've gone to the infinity online app help and I still can't figure it out. The help menu only tells you how to navigate Pandora once you have it on the television.
New Visitor
donna3658
Posts: 1
Registered: ‎09-03-2013

Re: Setup pandora on TV

Sorry.  I don't have an answer for you because I'm in the same boat!  It's extremely frustrating and the user interface on the website is SO not intuitive or user friendly.  It shouldn't be this hard.  Good luck getting anyone on the phone to help either.

Gold Problem Solver
BruceW
Posts: 7,887
Registered: ‎12-03-2007
Official Employee
Posts: 4,740
Registered: ‎10-04-2008

Re: Setup pandora on TV

Go here:
http://wwwb.comcast.com/x1

Hover mouse over "Already have it?" button. Click on the Manage Settings link that appears.
Then enter your Pandora settings.
New Visitor
bdinte1
Posts: 5
Registered: ‎05-06-2014

Re: Setup pandora on TV

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.

New Visitor
nartarshia
Posts: 2
Registered: ‎06-01-2014

Re: Setup pandora on TV

Thank you..this was the ONLY comment that helped me. 

New Visitor
nartarshia
Posts: 2
Registered: ‎06-01-2014

Re: Setup pandora on TV

Thank you..This was the ONLY comment that helped me. I just got connected. 

Bronze Problem Solver
RickGr4
Posts: 4,426
Registered: ‎10-10-2013

Re: Setup pandora on TV

Chillax a little bit. Andrew has helped COUNTLESS people in this forum and his reputation is secure. The link he posted would have gotten you to the same place you arrived at, it just would have taken a few more steps...

 


bdinte1 wrote:

Okay, so, none of this was any help to me; I see that apparently it worked for some people, but either things are so screwed up that it's different for different people, or it has changed.  I had to figure it out on my own, which took some trial and error.  What's most upsetting is that the responses from the 'official employees' are no help...

 

After signing in, click 'My Account,' (https://customer.comcast.com/Overview), then 'My Services,' (https://customer.comcast.com/MyServices).  You'll see options for TV, internet, and phone.  Click the 'Xfinity TV,' heading, (https://customer.comcast.com/MyServices/Video) then 'Learn more about the x1 platform from Xfinity.'  This takes you to this page: http://xfinitytv.comcast.net/microsites/x1platform, where you scroll down a bit; click 'Customize your experience,' or 'Customize' under the 'Customize your experience' heading below.  This takes you here: https://welcome.comcast.net/x1/prefs/.  Click 'TV App Settings' (https://welcome.comcast.net/x1/prefs/apps) at the top of the page, scroll down to Pandora, and from there it should be self explanatory.




Regular Visitor
Posts: 1
Registered: ‎09-25-2007

Re: Setup pandora on TV

https://welcome.comcast.net/x1/prefs/

 

Use this link.  It works!!!!!

New Visitor
bdinte1
Posts: 5
Registered: ‎05-06-2014

Re: Setup pandora on TV

That 'few more steps' is precisely the problem.  Exactly where one should go from the link provided was not self-explanatory, and further instruction was either unclear or absent.  In other words, what was provided was not helpful; an employee of the company should be able to provide clear, precise instructions on how one would solve a problem that clearly plenty of people are having.  A minimal response that still leaves a good deal for the customer to figure out by him- or herself tends to cause greater frustration.  the bottom line is, what was provided did not solve the problem.  I felt compelled to fill in the gaps.

Official Employee
ComcastBrandon
Posts: 874
Registered: ‎08-08-2014

Re: Setup pandora on TV

To access and edit X1 Platform App settings, use this website

 

https://secure.comcast.net/profile