09-20-2013 09:25 AM
hey so my issue is that ill go to watch a recording and find out that my x1 dvr deleted it and i have no idea where it went or how to get it back. it deletes at least 3 or 4 of my recordings and i dont know why. also it doesnt show up on the usage meter either. the options are set to save until i delete and the meter is at 75% so if anyone else has this issue and knows how to fix it it would greatly help me thanks. p.s if anyone has any ideas as to why this is happening and how to make it stop i would greatly appreciate it thanks
09-24-2013 09:22 PM
My X1 also deletes my recordings without my permission. I've had it for several months now and I think it deletes my older recordings without asking or telling me. I just noticed that I'm missing recordings, all of them recorded months ago. So I manually changed saved settings to save recordings until I delete. A pain to do, but hopefully it corrects this.
Can anyone confirm this auto-deleting and if so maybe explain how to fix this? Thanks
10-02-2013 07:49 PM
I have this same issue. I discovered it about a month ago and went in and marked some movies that I recorded and wanted to keep to not delete until I say so (rather than "when space is needed")... well sunavabeech I just lost one of my favorite movies!! I am so frustrated. On hold waiting to speak with technical support. I'm certain they will not be able to "fix it" ... but I at least need to be sure this on their radar.
If any employees / mods monitor these threads, it would be nice to be able to see a "known issues list" that we can add to or monitor to see when things have been resolved. I see so many issues with this X1 platform, but don't have the patience to be on hold for an hour waiting to report them. HELP US HELP YOU fix this carp!
10-21-2013 07:38 AM
As I had mentioned in another message thread, I have experienced the automatic deletion of certain types of content, newer movies and current season tv episodes. After 6 weeks or more, the 3 Matrix movies disppeared unwatched, and all but the last 3 current season episodes of Suits disappeared unwatched.
However, childrens' shows and long syndicated tv episodes have remained for months watched or unwatched. For example Criminal Intent, Peppa Pig, Word Word never go away.
What types of shows are you losing? I am unsure that this is a "bug" to be fixed, but rather may be a "feature" of X1. Is anyone from Comcast available to respond?
10-23-2013 02:51 PM
It does appear to depend on content - I've had childrens' shows last for several months, then disappear. However, newer things that are "on demand" or could be coming to "on demand" seem to disappear in short order (2-4 weeks).
This is annoying but seems to go along with the general instability of the X1 platform.
10-24-2013 12:08 AM
I have had this problem for quite a while as on Monday morning i have had 6 episodes of Haven dissapear at the same time plus a movie and that was the latest time this happened plus i had plenty of other shows disappear in the past.One time i had over 30 shows reappear at the same time that the X1 deleted on its own as my percent full went from 39% to 55% at one time.
10-26-2013 02:48 PM
I've had this problem as well. I, too think it is related to the content, as the items that disappeared were sporting events and older content (masterpiece) were retained.
In this case, losing the recordings was no big deal. Still, it would be good to get a warning that a recording will be deleted.
10-26-2013 04:00 PM
The shows that are dissappearing are not being deleted but are just not being listed on your X1 for some reason but may show up again in the future as i was just looking again at a topic that i started in 10-3-2013 called Deleted Shows Reappear.
10-29-2013 04:50 PM
Comcast Cable has come out with a patch today that seems to have worked as i restarted my X1 and a whole lot of shows that were missing reappeared today.
10-29-2013 08:41 PM
10-29-2013 09:08 PM
How do I get deleted shows back?
How do I reboot?
If I look In deleted shows on my dvr will I find them and can I put them
Back on my list of saved shows to watch?
Unplug your DVR for 30 seconds and then plug it back in.
10-30-2013 07:05 AM
10-30-2013 08:03 AM
An update to my earlier post. My recording from August 16 forward have reappeared. I am pleased with the response from ComcastThomas and his carrying the ball from our foruns to the development team. I am still missing July recorings, but if this is fixed I am satisfied.
Thanks all for sharing your experiences.
11-13-2013 12:55 AM
I also just noticed the first 2 or 3 episodes of new fall tv shows I recorded have vanished from my X1 dvr!
Plenty of space. Set to, When I delete. I also noticed that they are not available On Demand or on line. Even at the the major networks web sites. It seems as though the networks are controlling things now.
Oh, but I can purchase those episodes. Isnt that funny?
11-13-2013 07:52 AM
11-13-2013 08:26 AM
11-13-2013 10:46 AM
I have been having the issue Since Oct 24 and none of the firmware updates or patches has fixed it. The reason why...Comcast does not think that this is an issue. I have made over 40 phone calls and gotten 30 some different stories about the problem, and they all end with me being the only to have this issue. That was until 2 Comcast techs came to look at it...according to them it is a well known and documented issue. One of the techs has the exact same problem at his house. They have been instructed to tell customers that there is no fix and no ETA as to when it will be available...if ever. They told me to hold out until January when X2 is released.
01-12-2014 07:46 PM - edited 01-12-2014 07:48 PM
01-16-2014 11:50 PM - edited 01-16-2014 11:51 PM
At some point about 2 months ago, I had 187 programs recorded. The next morning, 70+ recordings were gone. They weren't moved to the Deleted section. THEY WERE GONE. They have never come back. I continue to occassionaly lose recordings. I always set the save option to "I Delete".
I am currently at 53 recordings and 52% full.
I am randomly getting notices that I have too many recordings. It says I'm 100% full. If anything is recording when this happens, it stops recording and completely deletes the program. I don't even get to see a partial. I either have to delete something or reboot the box.
No one is able to fix this.
Another annoying problem is the box is randomly giving notices that it needs to reboot. No explanation. This usually happens about 3a-4a.
I don't think X1 should ever have been released. I don't remember signing up to be an unpaid beta tester...
01-17-2014 12:05 PM
Its quite possible to have 187 recordings if none are HD programs as right now i have 147 programs and its 74% full now and that includes 9 football games,1 3 hour wrestling program,3 2 hour wrestling programs,5 college basketball games,22 2 hour movies and most of the rest of them are 1 hour programs except for 3 half hour programs all in SD.If i tried to record all of the shows in HD TV i would have gone way over 100% full.
02-01-2014 09:13 AM
I still have this problem. It seems it has stopped deleting old programs. But, it still won't let me have more than about 50 recordings or about 50% full. Also, I get notices saying I need to delete recordings because it's 100% full. I look at the list. It either says it's 100% full, or is only about 50%. When I get these notices, the X1 will stop recording or delete what it was recording.
I'm told a strong reset signal could be sent that might solve the problem. It would also most likely wipe out all the recordings. Or, I could take it in and swap it for a new one. Our local Comcast location no longer takes outside calls. So, I can't check ahead to see if they have a unit to swap.
And, there doesn't seem to be any help here....
02-01-2014 09:41 AM
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map