10-08-2013 03:27 PM
I am not sure what I have gotten myself into. I previously had Xfinity and when my promotion was up I was talked into Xfinity X1 Platform. Right off the bat was the 10/5 outage. Which Comcast should have posted somewhere to let us know what the heck was going on. I called on and off for hours before I got to talk to someone who let me know what as going on. I had the remind feature before but not now. The favorite feature leaves a lot to be desired. In fact the whole program X1 Platform needs something to be desired. In reading the forum for the last 30/40 minutes, I am shocked to realize about 98 % is derogatory. I guess Comcast is so big they feel we are not important. Well remember the old saying, the bigger they are the harder they fall. I was quite satisfied with my previous comcast package. How can they foul something up so much when they already had a good working package.? My neighbors who have Direct TV and Dish have no problems. I need to call around to see what I can do to get my old package back or go to another company. Comcast should be reported to the PUC due to their lack of telephone support. Not acceptable.
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