09-08-2013 12:25 PM
After sitting overnight the cable box now displays the time a and I can get channels 605-615, no On Demand. No other channels. Any attempts for other channels or on demand I get "Issue detected. Please call Comcast customer care....Diagnosis Code #18". This is how this entire problem started. When I reboot I end up with a Xfinity logo and dots that never load. After 30-45 minutes I am back to where I am now with the Diagnosis code #18. Any suggestions?
09-15-2013 10:00 AM
So after waiting 2days a tech was sent to replace the box because it was determined to be a "hardware issue". He replaced the box and worked for over 2 hours trying to get it to work with no luck. It was another defective box. He then installed box number three and that finally worked. I have been up and running for 3 days with all functions working so far.
12-27-2013 12:26 PM
We just had the same issue. RDK 03003 . 1 main big box in living room - Ok, 2 bedroom boxes - both have errors along with no ph or i'net either. Left 1 bedroom box unplugged all night. Next morning disconnected other bedroom box, bada bing! Works again. This seems to be a constant issue with this service. Becoming more than aggravating for a service you pay for + insurance for repairs, then they try to charge you for coming out to repair. Enjoy the services rendered, but personally it's not worth the cost or aggravation. Get with it Xfinity !!
01-06-2014 10:24 AM
Comcast charged me $69.95 to come out Friday and updated my old cable service to X1. Loved my new service and was like WOW; how did I not switch to a modern cable service provider earlier and then last night right after I told my wife how great X1 was we lost cable services and RDK-03003 popped up! Comcast support did the usual unplug/plug back in, we are going to send a refresh signal, etc with no luck. So now I must wait 2 full business days to get a tech to come out to the house to fix my service. I asked comcast to refund/credit my $69.95 installation fee as part of the Comcast Customer Guarantee but they will not as they claim it is not a service offering and that only applys to services. You wonder why Comcast is rated last in customer service amongst all major carriers. Anyway X1 when working is very nice and it has shown me that I want a modern technology provider but one that actually cares about its customers and can provide service. I think I may need to educate myself on what my options are for cable services and switch to a provider that actually cares about its customer relationonships especially since I pay them a large monthly sum for their services.
01-12-2014 01:42 PM
Same thing is happening to me now. I've been down without any cable on any tv and no internet for 4 days now. Earliest appointment they said they could get me was today, Sunday the 12th between 10 am and noon. Very frustrating considering I had to cancel all of my plans for this weekend, including an nfl playoff party. Actually had to go spend the night last night at buffalo wild wings just to watch the games. In the meantime, Comcast called me not once, not twice, but 4 times to confirm my appointment for this morning. I confirmed everytime. I was ready to get my service back. Their last call was at 930 am this morning to again confirm an appointment between 10 am and noon. Well i waited and waited, after rearranging my plans for the whole day, and then noon came around and still NO COMCAST tech had shown up! I called comcast to inquire and they said my appointment had been rescheduled for 5 pm to 7pm!!!! Are you kidding me! The service rep on the phone didn't seem to care nor could he give me a reason why it was changed. He also didn't seem to think it was a big deal that I was not contacted about the change!! The service rep said he could get someone out between 1 and 3 pm. SO here I am waiting again. It's almost 2 and still no signs of anyone. I have my doubts that they will show up and I'm really on my last nerve now because I'm a huge Panthers fan and I have no way to watch the game! and I'm stuck here until at least 3 hoping this tech shows up. Has anyone else experienced service like this with Comcast? I mean give me a break, there's bad and then there's just plain unacceptable.
01-22-2014 12:37 PM
Same problem here. This gets into "class action" territory when a pre-existing condition is known to Xfinity with their hardware or software and they continue to charge people for fixing it. You cannot sell a service or product knowing it has issues to purposefully charge any type of fee to fix it.
03-03-2014 01:12 AM
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