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New Visitor
Joe_mn
Posts: 4
Registered: ‎03-20-2012

Add contact info

I can view the phone number of a caller but cannot add contact info. It says 1(222)333-4444 called and I add a name and when I exit, the name is gone. When I go to Comcast.net I can see the number and it says "out of area".
Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: Add contact info

Where is this happening ?Xfinity mobile app?

When you say 'caller' are you referring to Caller ID?

 


Joe_mn wrote:
I can view the phone number of a caller but cannot add contact info. It says 1(222)333-4444 called and I add a name and when I exit, the name is gone. When I go to Comcast.net I can see the number and it says "out of area".



New Visitor
Joe_mn
Posts: 4
Registered: ‎03-20-2012

Re: Add contact info

This is the mobile xfinity app used with an iPad to access email,voice stuff. I assume it is the caller ID function. It is the list of calls u make, receive, and miss. U are allowed to add contact info for calls. Such as a name. Almost all calls do not list the number 1-507-222-333. It is usually 507-222-333. If that is any help. It is an iPad 1 and has the latest OS which is 5.1.
Bronze Problem Solver
reasd
Posts: 4,624
Registered: ‎02-22-2007

Re: Add contact info

Hello,

Just to let you know that if you did a google search that no. 1(222)333-4444 there are lots of compliants about that number. When you try to add this to your contact list you will not see a name because the person who dialed the number did not provide his/her name. 

New Visitor
Joe_mn
Posts: 4
Registered: ‎03-20-2012

Re: Add contact info

Whoa boy, that was an example. The point I was trying to make was the troublesome number has a "1" pre eding it. It is 1, xxx, xxx- xxxx. All other numbers are listed without the "1". Such as 202-323-3255. That is also an example. Understand?
New Visitor
Joe_mn
Posts: 4
Registered: ‎03-20-2012

Re: Add contact info

The problem number is 1-414-257-1975. I assumed you did not care what the number was, just the fact I cannot add contact info. Heck, you can call them if you want. I think they are a collection agency. My ex- wife does not like to pay bills. Haha
Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: Add contact info

I am trying to get an answer to this and will get back to you