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Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009
Accepted Solution

CALL FORWARDING - TEMPORARY OUTAGE

 

There is a temporary outage with Call forwarding access from Xfinity Connect application.

All requests to querry call forwarding status and OR to set call forwarding will return an error.

 

Teams are working on resolving this issue as soon as possible.

I will keep this thread updated as soon as this is resolved.

New Visitor
jderwin25
Posts: 3
Registered: ‎07-12-2012

Re: CALL FORWARDING - TEMPORARY OUTAGE

On the meantime use your land line phone
*72 to turn on *73. to deactivate
New Visitor
Posts: 1
Registered: ‎01-15-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

And it's still broken as of 1044 AM 7/12/2012.

New Visitor
corysdco
Posts: 2
Registered: ‎07-13-2012

Re: CALL FORWARDING - TEMPORARY OUTAGE

Is this fixed yet? I am not able to access any voice features from the xfinity connect apparently on android.
Contributor
Posts: 7
Registered: ‎01-04-2009

Re: CALL FORWARDING - TEMPORARY OUTAGE

Thank you, My call forwarding was stuck on, and I was wasting minutes.

New Visitor
ccoyle
Posts: 2
Registered: ‎07-13-2012

Re: CALL FORWARDING - TEMPORARY OUTAGE

I'm still having an issue with call forwarding on iPhone App...is there any ETA for this to be fixed?

Contributor
Posts: 5
Registered: ‎03-24-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

You can set call forwarding via computer @ Comcast.com until the mobile App is fixed
Just an FYI
New Visitor
corysdco
Posts: 2
Registered: ‎07-13-2012

Re: CALL FORWARDING - TEMPORARY OUTAGE

Actually you cannot change your settings from Comcast.com it is also unavailable. Kinda expect that anymore. I am sure we will all see credits on our accounts.
Contributor
Posts: 5
Registered: ‎03-24-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

I just did it yesterday, it might have been of Xfinity it's all the same to me! Use it or not
New Visitor
jderwin25
Posts: 3
Registered: ‎07-12-2012

call forwarding problem

How soon is "as soon as possible"? Doesn't anyone know how to fix this?
Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: call forwarding problem

WOW, looks like the right coast has the same call forwarding problem as the left coast..... I want to ask, why can Xfinity/Comcast send me silly text / e-mail on all my XFINITY / COMCAST bundle (Cable / Land Line / Internet) package and not send a note to my phone that CALL FORWARDING IS OUT OR WE FIXED IT ????????  Man AT&T is looking better every day, I have checked the e-mail me box, lets see if that happens..... I'm sure that if they check there files, I have had this problem for two long. Again.... LET ME KNOW WHEN IT"S FIXED.....

New Visitor
rjacobs3
Posts: 2
Registered: ‎06-12-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

Will we receive credit to our accounts for the lack of this service?

Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: CALL FORWARDING - TEMPORARY OUTAGE

Is there a response or did I miss something??????
Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: call forwarding problem

Thanks for the reply, however, it didn't tell me much but I know that you CAN notify me when you want to. I'm sure you can send out a group message to those individuals who have the call forwarding issue that it's fixed or that it is still being worked on..... Oh by the way, it's 8:50AM, 7/16/12 and the app for call forwarding is still not working.......... 

Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: call forwarding problem

All,

 

The outage has been resolved. You can now try accessing call forwarding from the Xfinity Connect application.

Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: CALL FORWARDING - TEMPORARY OUTAGE

YES it is and I thank you so much for being part of the team solving what was a major problem. Again, thank you........
Contributor
Posts: 5
Registered: ‎03-24-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

"ComcastKchahal"
Some people are never satisfied regardless of how much time and effort you put into fixing this very small issue.
"Spider 5147"
If you think it's greener on the other side by all means go, enough with the childish threats!
However I do have one point I'd like you to think about, you get more bees with honey then vinegar!

I think President Lincoln summed it up the best when he stated:
"it is better to remain silent and thought a fool, then to speak and remove all doubt"
Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: CALL FORWARDING - TEMPORARY OUTAGE

Your so smart, I'm sure 5147 enjoyed your input to what was a major problem, you were great.......
Contributor
Posts: 5
Registered: ‎03-24-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

It's you're not your Spider
Stop while you're ahead!
Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: CALL FORWARDING - TEMPORARY OUTAGE

 
Contributor
Spider5143
Posts: 7
Registered: ‎10-25-2011

Re: CALL FORWARDING - TEMPORARY OUTAGE

Hi FrankKJr, what's with you? Did you just threaten me? Are you nuts? Let's leave all the remarks where they should be, silent , the call forwarding problem was with me and Comcast with whom I have a contract with and I could care less about your rantings, cheers my friend, cheers
Contributor
Posts: 5
Registered: ‎03-24-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

Threaten you? What is wrong with you? Comprehension problem!
Typical no one else had this tiny problem but you!
In closing, if you could care less why respond?
Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: CALL FORWARDING - TEMPORARY OUTAGE

Gentlemen ! .. Please refrain from reacting to each other's remarks and also avoid losing focus of this forum 'report and get issues resolved'. As customers we appreicate your frustations with the issues. 

 

I will be glad to pass on any issues you have. 

please continue to report the issues you are facing. 

Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: CALL FORWARDING - TEMPORARY OUTAGE

 

New Version of Xfinity Connect Android Application version 4.1 is released to android market.
Please upgrade to the latest version and share your experience.

 

Contributor
Posts: 14
Registered: ‎09-24-2006

Re: CALL FORWARDING - TEMPORARY OUTAGE

Is the call forwarding feature still unavailable?

I have been trying for sometime to cancel some numbers and then add new ones but when I try nothing happens. I sure would like to use this feature

Contributor
Posts: 5
Registered: ‎03-15-2010

Re: CALL FORWARDING - TEMPORARY OUTAGE

This service was working up to a month or two ago.  Then it stopped.  Does anybody know when this is going to get fixed?  I got a couple of messages confidently announcing that it was 'probably' working now however that didn't happen and the messages happen no more.  Am I perhaps expecting too much here?  

New Visitor
BillR5
Posts: 1
Registered: ‎09-17-2012

Re: CALL FORWARDING - TEMPORARY OUTAGE

I setup the Voice 2Go settings and have Xfinity coonect App selected in the Advanced call forwarding.

This worked one time, but has not worked again for any other incoming calls.

 

Is this still an issue or are people just adding the cell number to the Advanced call forwarding???