04-10-2012 12:50 PM
Since April 8th I haven't been able to check my call logs on the Xfinity Voice app on my iPhone. It always worked fine before; it just suddenly stopped working. I get a message saying:
"Trying to access your Voice features? Log in to Xfinity Connect with a regular web browser and your primary account information to set up your security PIN and your security question and answer".
Well, I've had a password, PIN and security question & answer since I first joined Comcast. I logged in to Xfinity using Safari on the iPhone, but this didn't help anything with the Voice app.
I then tried to turn the phone off and back on: still didn't work.
I then deleted the app and reinstalled it: still didn't work.
I really loved this app when it was working. I use it to check and see who is calling my home phone when I'm out. It's very handy for my purposes. I used it on Sunday afternoon and it was fine, then an hour later I used it and it didn't work. Nothing changed in between. I don't know why it would have suddenly stopped working like that.
I hope Comcast fixes this apparent glitch really soon.
Solved! Go to Solution.
05-12-2012 04:55 PM
Banner-type alert call-in log on Xfinity I Phone has ceased to work for several months. Have tried to log out of app then back in but to no avail. How can I get this feature to work?
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