Xfinity Connect Mobile App

[Yonaker3]

Ok all of these complaints of not being able to delete emails, and not ONE single solution to the problem. Great way to respond to your customers Xfinity...as usual!

[Queen-Evie]

Here is a solution to use as a work around until the issue is resolved.

http://m.comcast.net/m/

Barebones mobile site that works on both mobile devices and computers.

You can delete mail from there.

[reasd]

Hello,

Get a blackberry phone and use the xfinity mobile app for the blackberry that will help.

[Yonaker3]

No Ty! Had a blackberry and hated it!!

[cc_xc]

Hello Yonaker3

Thank you for your post to Xfinity Connect email forums. I would like to help resolve the issue's you are experiencing with deleting emails.

Please post the following information in your post.

Do you use XfinityConnect? The Full or Lite version?

Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)

Which browser/version do you use? And- have you cleared your browser cache?

Which operating system? XP, Vista, Windows 7, Mac OS X

Details of the problem you are having.

Regards,

CC_XC Team

[bklyndodger]

I can't delete emails either on my IPhone app....this is really a pain...pls get it fixed

[bklyndodger]

Do you have any plans to actually fix this....or at least reply to my post of this morning with some info...try this: SENSE OF URGENCY.....people depend on this

[rog286713]

I dont understand why people don't just use the email function of their phone and not the app until this issue is fixed.   Its like saying my tv does not work but you have one right next to it but you won't turn it on.  Were talking mobile devices here they all the functionality to get email from comcast outside of the app.  You won't see folders but you will get all your emails.  This is also why you always want to have an internet based email address as a back up like yahoo or gmail, you can easily forward your comcast address to it.

[ComcastKchahal]

This is fixed. It wasn't an app issue but a universal issue with Xfinity Connect.

[ghoofie]

Perhaps this issue is back. I can't delete emails in my Xfinity APP.  They do not appear in my browser emails, they only appear in my Xfinity APP, and some are a few days old and Re-appeared. Can't delete them. Last time this happened, after trying a few days, I finally deleted the app, reinstalled and the emails were gone.

[ComcastKchahal]

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ghoofie wrote:

Perhaps this issue is back. I can't delete emails in my Xfinity APP.  They do not appear in my browser emails, they only appear in my Xfinity APP, and some are a few days old and Re-appeared. Can't delete them. Last time this happened, after trying a few days, I finally deleted the app, reinstalled and the emails were gone.

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Can you please let me know what is Device and OS version are you using.

[ghoofie]

Iphone 5  OS 6.0.1

[Thsr38]

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ghoofie wrote:

Iphone 5  OS 6.0.1

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Can you please check with Xfinity Connect 4.1 version? As i am not facing this issue in Xfinity Connect 4.1 version....!!!

[ComcastKchahal]

New version of Xfinity Connect Application Version 4.1 for iOS is released.
Please upgrade to the latest version and share your experience.

[ghoofie]

Got the update yesterday. So far, it's working properly.

Thank You

[ComcastKchahal]

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ghoofie wrote:

Got the update yesterday. So far, it's working properly.

Thank You

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You are always welcome.

Please continue to use the forums and do rate and review the app in appstore and mention about your issue and it got resolved on forums. This way other users will also start using the forums.