02-12-2012 08:06 AM
My comcast email account suddenly stopped working on both my iPhone and iPod. It tells me my user name or password is incorrect, and will not send or receive email. This is not a new account, and I didn't change anything. I have deleted and reloaded email several times on both devices, and confirmed that all information is correct. My husband's iPhone email (same comcast account, different user name) is fine. All other iPhone and iPod functions are fine.
This happened after a cable disruption in our area, although everything is back up now. Not sure if this is relevant.
Any thoughts about what's going on?
02-12-2012 09:19 AM
This happened to me in November. I tried logging into my Comcast email from a web browser (Internet Explorer) installed on my PC and found that my password was no longer working. After some research, I learned that Comcast changed the password requirements and all passwords were required to have at least one capital letter and a number in it. I spoke with Comcast; they knew nothing about this and maintained that if the password requirements were changed, I would have been notified. I don't recall getting an email regarding a request to update my password to conform to the new requirements. Comcast did confirm that my account was not hacked; I thought that might have been the reason for the password not working.
Solution: I changed the password via IE on a laptop PC and then updated it on the iPhone. It worked until Feb 9. Now my iPhone 4S (Verizon) is not pulling emails in. I might get 1 out of all the new emails the account receives. Somehow I think Comcast wants us to use their Xfinity app which I don't want to use. Easier for me to use the iPhone mail app.
02-12-2012 11:01 AM
Thank you! I didn't know that password requirements had changed, either. No communication about that from Comcast. I reset the password from my PC as you recommended, and was able to successfully update it on my iPhone. Emails are now working normally on my iPhone; it looks like I'm getting everything. But it didn't work on my iPod; it's telling me the server cannot be contacted and won't let me update the iPhone mail app. But the iPod is far less critical for me than the iPhone.
I don't want to use the Xfinity app, either! iPhone email is easy and convenient for checking all my different email accounts in one place.
Thank you for your help!
02-13-2012 09:47 AM
Yes, I do have Comcast phone service. We had several phone and internet service interruptions last week, about the same time as this mobile problem occurred. The Comcast person I spoke to said that the phone and internet problems were not related, although both the phone and internet service both came back at the same time.
The mobile email is working fine now. I've reset my password per the recommendation, and rebooted everything.
02-13-2012 11:33 AM
I do not have Comcast service, primarily because I don't want to be without a backup phone that can be used in the event of an emergency where we have no power (old school phone connected to a jack in the wall). Cell phone is great, but without electricity I have no way to charge it.
02-13-2012 11:33 AM
I do not have Comcast phone service, primarily because I don't want to be without a backup phone that can be used in the event of an emergency where we have no power (old school phone connected to a jack in the wall). Cell phone is great, but without electricity I have no way to charge it.
02-13-2012 11:51 AM
HMY - If you have Comcast Voice, you will be better off using the xfinity mobile app as it gives you access to voicemails, call logs, Caller ID and also now offers free Text messaging using your home phone number.
Also the email client in the Xfinity mobile app does more than the native POP setup. It gives you access to folders, ability to mark emails as spam and also keeps the online and mobile app in sync for emails.
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