Xfinity Connect Mobile App

[deswong]

I have been using this Xfinity Mobile app on iPhone but all of a sudden I am getting this error msg today.  I am no longer able to check voice msg.

Anyone is experiencing this issue and or know a fix?

I am using version 3.5.3

[rog286713]

try clearing cookies and cache, log out of the app then sign back in

[AnnieB01]

I just had the same issue with both my iPad and iPhone - delete the app, reboot the device and reinstall the app. That worked for both of my devices.

[ComcastKchahal · Accepted solution]

this is now resolved.

[painterfam]

NOT for me.  .have done all of the above twice (deleted, reinstalled, rebooted phone, logged out and in .. cleared cache. ) STILL not a customer.  .its frustrating

[ComcastKchahal]

What version of the app are you using ? Are you seeing the same issue when you log into Xfinity Connect online on th web ? This might be an account profile issue. Let me know and please send me your Comcast.net Id on kchahal@comcast.net

[ComcastKchahal]

What version of the app are you using ? Are you seeing the same issue when you log into Xfinity Connect online on th web ? This might be an account profile issue. Let me know and please send me your Comcast.net Id on kchahal@comcast.net

[painterfam]

not sure if you needed answer here and email. but its verision 1.0 of the app and yes, it works fine on the web site. just not on my phone ..although I do show my incoming house calls on the phone . .briefly

[ComcastKchahal]

Team is looking into it. Will keep you posted.

[painterfam]

update. .while the "you are not a customer" is gone and I can see my logs .. my home phone calls no longer show up on my mobile phone

[ComcastKchahal]

Thanks for confirming painterfam

[Sariyeep]

I have the same problem as painterfam. Did what they did and same affect...nothing. only diff is that i have a DROIDX 2 with an Android op system. I had old app worked fine could see my home phone call etc. Now i can't. Not even briefly. Can't even use call forwarding. Then updated about 2-3it days ago and im not a customer of digital voice...signed out then in nope..uninstalled then reinstalled, nope! !??

[Sariyeep]

My version is a 4.0.

[Sariyeep]

Yes it does work on the Xfinity website on my laptop.

[ComcastKchahal]

  Sariyeep -

  Can you send me your comcast.net ID on kchahal@comcast.net with the exact message that you see inside the application?

[jdc47]

Error message is "Sorry, your account doesn't have XFINITY Voice."

[stjohnob]

Hello. I am having the same problem in the Android and iPod app, as well as the Comcast website. It shows that I am not currently signed up for the service on the website. In the app it shows that I do not currently subscribe to digital voice. 

I have been a subscriber for at least 2 years. I did recently move to a new address and our service is active at our new home. My internet, phone and tv all work. 

[ComcastKchahal]

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jdc47 wrote:

Error message is "Sorry, your account doesn't have XFINITY Voice."

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   When did you sign up for Xfinity Voice? Do you see the same when you login online on Xfinity Connect web ?

[ComcastKchahal]

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stjohnob wrote:

Hello. I am having the same problem in the Android and iPod app, as well as the Comcast website. It shows that I am not currently signed up for the service on the website. In the app it shows that I do not currently subscribe to digital voice. 

I have been a subscriber for at least 2 years. I did recently move to a new address and our service is active at our new home. My internet, phone and tv all work. 

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  Please send me an email on kchahal@comcast.net with comcast.net ID and account number? Also do you see the same message online when you login to Xfintiy Connect on the web?