Xfinity Connect Mobile App

[ransamberg]

Has anyone had problems with using text messaging both online and on their iPhone with the Mobile App.  I get Error 2099 for each, and although I have continuously contacted support, they haven't helped at all.  They open a ticket, and say that the solution is ongoing, whatever that means, but I have had to keep initiating chat sessions with them for 2 weeks.  Even when it has been escalated to a manager, it has been worthless.  Does anyone know what the solution is?  Thanks for your input.

[ComcastTerry]

Mr. ransamberg,

I apologize for the delay and any inconvenience. There is a known issue that engineering is working on regarding a sign-in loop which returns error 2099. If you could message me with your Comcast telephone number, I will pull up your ticket and take a look at your account.

Thanks for your patience,

-Terry

[ransamberg]

Hello Terry,

Thank you for your reply.  My telephone number is 510-487-2139.

Randy

[ransamberg]

I sent you my phone number yesterday,  so now what?  I still am not hearing back from you, or anyone else.

[ransamberg]

Terry,

Did you pull up my ticket and look at my account?  Why have I not heard from you yet?  When are you going to get this problem fixed?

Steve

[ComcastTerry]

Steve,

Sorry for the delay. I've been hung up in meetings most of the week.

I have made some changes in our system. It appears that after you have opted in, our provisioning system did not flow your information down to the correct servers to activate your SMS inbox.

I have manually pushed this through and built & activated your inbox. You should see a test text from Comcast.

Things to keep in mind:

iPhone 3G is not supported. When using an iphone, only the 3G-S and higher models are supported.

You may have to uninstall and reinstall the app. Be sure to clear your app cache and app data before you uninstall.

Smartphones tend to promote the first letter to a capital. be sure that your username and password are entered in the correct case.

Only the primary user ID is supported as of yet. (This will change in the near future.) I show your primary user ID to be "ransamberg" so if you are attempting to login using your other address, then this wont work. Remember that you do not need the @comcast.net to your username when logging in to the app.

Please let me know how this works for you. We're trying hard to find out why sometimes the information doesn't flow to the right places, so anything we can learn from this new product will help.

Thanks for your patience! Feel free to contact me via email if you prefer. I get to my emails more often then I get on the support site. Mostly because it's voulentary and I am at a busy time in my department.

-Terry

terry_mahnke@cable.comcast.com

[dirt73]

I get a message that says TN UID mismatch

[catmommy]

Every time I try to set up texting on my iPhone, I get a message that says TN IUD Mismatch.   I have been on the phone and online chat with Comcast trying to resolve.  Since I was not the primary name on the account, we had to change that.  They advised me to delete and reinstall the app, which I did.   Nothing changed - I am still getting the same message.

[Pete1968]

I have the exact same problem. No text app on iPhone or ipad, error 2099, have tried help desk and chat, they're clueless. Have reinstalled. My intuition says it is on the server end, not my app. Probably same issue as Steve below. Help. ID is peterdisser.

[sircody]

Same here, has never worked and never got past signing up for text on Website or App since day one that they offered this service. Heck I can't get comcast to come finish the work they started on my cable lines to my house. they are hanging to the ground, they send sub contracted guy out to bury a new line, he did his part (doesn't work at comcast) and been waiting for months for comcast to finish. every time i contact comcast to see what's going on, it takes an hour or two to explain the WHOLE deal again. I give them a cell number to call because phone is effected by the bad line and they refuse to give the correct number to service guy and I find  a message a week later on voice mail. that can't even design voicemail right....all calls are marked as received even if voicemail gets it...why have the option of missed calls when it will never show as missed, unless I turn off VM.....Heck, i just did a spell check and Comcast isn't a known word in their own system....LOL

[ComcastKchahal]

catmommy - TNUID mismatch issue is now fixed. If you are still experieicng this issue, you can delete and reinstall the applicaiton

[ComcastKchahal]

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sircody wrote:

Same here, has never worked and never got past signing up for text on Website or App since day one that they offered this service. Heck I can't get comcast to come finish the work they started on my cable lines to my house. they are hanging to the ground, they send sub contracted guy out to bury a new line, he did his part (doesn't work at comcast) and been waiting for months for comcast to finish. every time i contact comcast to see what's going on, it takes an hour or two to explain the WHOLE deal again. I give them a cell number to call because phone is effected by the bad line and they refuse to give the correct number to service guy and I find  a message a week later on voice mail. that can't even design voicemail right....all calls are marked as received even if voicemail gets it...why have the option of missed calls when it will never show as missed, unless I turn off VM.....Heck, i just did a spell check and Comcast isn't a known word in their own system....LOL

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  I am trying to single out the issue - are you not able to sign in to text messaging ? What happens when you try from the app or on the web?

[catmommy]

I get a message that says "Message not sent" and "Account Not Active".

[catmommy]

I tried deleting and reinstalling the App.   Still no luck with being able to send text message.

[Brownsuga81]

I have the same issue with it saying Account Not Active. Customer Service can't fix it. I have deleted and reinstalled several times. I had no problems with my Comcast number before I moved. The feature worked great. I still use the same cell phone just a different Comcast phone number. Will someone please help me fix it.

[catmommy]

Has anyone been able to set up and use texting?

[sircody]

It never gets past the Subscriber Agreement, I click I agree and few seconds wait then i get the same message (We are unable to process your order. Please try again later or contact customer care blah blah) Two or Three years now and still dowsn't work. Have changed to new computer and third new smartphone and get same Lame message.......I'm dropping my Comcast Account, Bad service, bad website, esp for a internet provider, and i have waited a year for comcast to come and repair their fallen overhead cable line. I give/tell them to call my cell and they call home line, the one that hasn't worked for a year because of line falling over my yard....

Carl Bryant

Cell

[catmommy]

After months of frustration, I got a text that says, "Welcome to Text Messaging from XFINITY! Your 1717####### number has been activated so you can start sending and receiving text messages right away!"

Thanks to whoever made it happen!"