Xfinity Connect Mobile App

[ElizaJane]

Greetings - I use the Comcast app for email on my iPhone 3GS and as of 9/19 only my primary email address is updating and showing my new emails. I am certain I have new email - I can see it in Outlook on my PC and before this date it updated perfectly. I tap the Sync button in my secondary email addresses - it shows sync for a second, but no email has appeared since 9/19. I did the update to the Comcast app today - still no email. My primary email address is working perfectly. Can anyone help? Thank you!

[Cadp]

I'm having the same problem. This used to work before the latest app upgrade.

[ElizaJane]

Seems we are the only ones by no other comments. Any idea how to get help with this?

[ComcastKchahal]

Eliza/ Cadp - Are you able to login to Xfinity Connect online with your secondary Email ID?

What happens when you use your secondary email ID to login to the Xfinity mobile app ? Does it give you an error, what message do you get, if you are able to enter the app?

[ElizaJane]

Thank you for helping with this problem!  I am able to login to my secondary email accounts online at Comcast.net and all my current email is there.  With my Xfinity iPhone app I always logged into my primary account and I access my secondary accounts through "Folders" then when I open the folder it would update.  Now it doesn't. 

I did log off my primary account on the Xfinity iPhone app and was able to login my secondary accounts on the Xfinity iPhone app - and the email was up-to-date.  Has something changed to where I now have to logoff and logon to each individual email account in order to see them on my iPhone?  If so that is incredibly inconvenient and time consuming.

[cadp52]

I am also experiencing the same - can log into secondary accounts but find it terribly inconvenient, esp since I didn't have to do this previously.  Thanks so much for looking into this.

[ComcastKchahal]

Okay. I get it. This seems to be an issue with the external email accounts. Let me pass this on to the team and get back to you

thanks,

Kchahal

[ComcastKchahal]

CAdp / Eliza

Please email me on kchahal@comcast.net with your Primary and Secondary IDs.

Thanks,

[buckerbie · Accepted solution]

I am having the same issue.  Email updating for primary account but not for any secondary comcast email accounts.

[ComcastKchahal]

One last question - what happnes when you open your secondary account folders in the folders tab ? - do you see a pop-up/ a message .. does the icon spin or it gives you an error?

Investigation is oin-going and i will get back to you shortly. those who haven't please email me on kchahal@comcast.net with your primary and secondary email IDs.

THanks,

[ElizaJane]

The folder for the secondary accounts opens like normal - the updating your email icon spins and gives the message that it is updating your email - but no new email appears - just the email from 9/19 and before stays there.  No popup messages or errors happen.  Thank you!!!

Sending you this via email also -

[cadp52]

I experience the same thing as ElizaJane

[kapsc]

Okay Test

[ComcastKchahal]

Thanks

I have passed on your details. Will let you know once i hear back from the dev teams.

Kchahal

[ElizaJane]

OK - Thank you!

[ComcastKchahal]

Okay. Here is what i know as of now. The external email folders are being treated as a normal folders due to a backend change. The team is investigating to make sure nothing else is causing this. Will know more on when a fix can come and if it will only be a backend update or will need a client update.

Thanks for your patience. For users with secondary email accounts, for now - you will have to log out of the app log in with your secondary email address to check them. We appreciate your patience.

Kchahal

[ElizaJane]

Hey it's working today! I just checked and my secondary email accounts are updating - just like they used to. Thank you Comcast!

[cadp52]

Yes, mine is as well.  Thanks for fixing this.

[ComcastKchahal]

Thanks

please continue to use this forum for any Xfinity mobile related issues.Also, it will be very nice of you to go to iTunes and rate/review xfinity mobile app and also mention how your issues were fixed on the forums. This way more and more users will be able to find solutions from this forum.

Thanks,

Kchahal

[ElizaJane]

Thank you! I will do that -

[suz87]

This same thing is happening to me now.  I have disabled the primary acct and still am not getting any new emails on the secondary.  Have also deleted and re-added the secondary with no success.  Please advise if something has changed since Tues. 7/17/12 as that was the last day both accounts updated on my Iphone 3G.  Thanks

[ElizaJane]

This question is from a year ago.  You should start a new topic so Comcast can see this is a  new problem.  Regards -