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[parker121]

My internet speed is great today, but I've been having intermittent problems since July 6th.

I have had several techs out, the last one was yesterday, when Alphonso came to check something at the pole.  I was not having any problems yesterday.  My problems have been consistently happening Friday, Saturday and Sunday, and intermittently the rest of the week.

Alphonso said he would pass the info on to his supervisor.  From there, I don't know what happens.  It's really not doing any good for me to report the problem to customer service. They send out a tech in a couple of days, when the problem is not happening.  The tech notices nothing is wrong and the ticket gets closed.  I feel pretty confident I will call them again this weekend, they will schedule a tech to come out, the problem will not appear, and repeat.

This is costing Comcast money.  This is costing me time and aggrivation.  Comcast's management has set up a wall between customers and managers, so there is no way to resolve this problem.   I hate Comcast.

[reasd]

Hello,

Please provide the following info from this thread

http://forums.comcast.com/t5/Connectivity-and-Modem-Help/Connection-Troubleshooting-Tips/td-p/125357...

and someone will further help you out.

[EG]

Try escalating your ongoing issue via this method;

Send an email to:

we_can_help@comcast.com

Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

[parker121]

Thanks for responding.  I haven't had time to do Comcast's trouble shooting for them, as I spend HOURS on the phone, calling for service, calling back for service because they cancel, calling again for service because it's still not fixed, and doing speed tests to verify the slow downs, and calling to document the downtimes, such as today.

[parker121]

Why did I get this message from your link?

"You are about to log in to the site "comcast.com" with the username "we_can_help", but the website does not require authentication. This may be an attempt to trick you."

[parker121]

As predicted, my web service went down today.  It's back up, but, for how long, and what speed?

As usual, the telephone customer service will send out a tech on Monday.  I explained (as I always tell them), that my phone is an outbound only phone, and they cannot call me to verify.  Just show up because I will be here waiting.  They will call anyway, and when there is no answer, they will cancel the appointment. 

Then I will call them on Monday, tell them no one showed up, and they will schedule another tech to come out.  I will explain that the automated call ahead they do for appointments will not be answered by my phone and please do not call.  They will make a note, and the autocal feature will call anyway, and when no one answers, they will cancel the appointment.

In the meantime, I got my bill today for $70.64.  That's the cost of the slowest speed internet service with OTA TV channels. When I had higher speed service, my monthly fee was less, so I switched to the slower speed to save money.  Why does it cost more?  Why am I being billed at all when I have such crappy service?

[parker121]

Just got off the phone with Comcast customer support again.  I was trying to download the comcast easy solve tool, but the connection timed out.  Then I downloaded the tool and it could not install because the connection was lost. 

Another tech is scheduled to come out.  Apparently, the tech team was in the area earlier today.  They always have to come to my neighborhood when it rains.  It rained today for 20 minutes. 

Now I have installed the easy solve tool, so I will find an hour more to dedicate to solving my problems of trying to eek out some reliable service from Comcast. 

This problem has been going on since July 6th.  It has cost me hours and hours of time in phone calls to Comcast, talking to techs from Comcast, and troubleshooting by me.  I don't work for Comcast.