07-27-2012 05:07 PM
07-30-2012 08:30 AM
I'm having this problem as well. In an attempt to solve it I have completely closed and reset the app. Turned my iPod Touch 4 completely off then back on and even uninstalled and re-downloaded the app. No matter what I do, the problem persists.
07-30-2012 09:21 AM
Same for me....sometimes if I log into the web based version it will start the count over. But the it keeps counting up again. Does comcast not read these forms to get its users help? very frustrating!
07-30-2012 10:30 AM
I have the same problem. Count shows I have 260 emails and there is only one unread and about 30 total in my inbox. Have reinstalled app and problem has not been fixed
07-31-2012 11:02 AM
I concur with the complaint here. Not only does the app incorrectly report the quantity of new mail items, the same incorrect report shows up when logging in via a browser on a regular computer.
For example, the app (I use an iPhone) is reporting that I have 16 new mail items. When I logon to XFinity.com, it also reports I have 16 new emails. In reality, I have zero new emails, one unread email, and one read email in my inbox. My trash, spam, and draft folders are empty. I have 13 items in my sent folder.
I've noticed this incorrect notification of new email quantity on the iPhone app for about 3 weeks now. Every few days, Comcast's mail system seems to refresh the count of new email and the app will report the correct quantity...for a little bit. Then the problem starts again. From what I have been able to detect, once the incorrect counting starts, the quantity of new emails reported simply increments by the quantity of new emails received since the last refresh. It does this without recognizing that I have seen, read, filed, deleted, etc. the previous emails.
This is rather annoying.
When I reported the problem to Comcast support directly, including a detailed description of the problem, I received back a response (I would call it the typical first response from Comcast on all technical issues) to the effect (paraphrased with cynicism):
'Thank you for contacting Comcast. Here is how you use the app. You must be using the app incorrectly if you are seeing the results you've described. If the problem persists, remove and install the app. If the problem still persists, call us on the telephone.'
This is even more annoying - there is never an issue with any product or service from Comcast.
It is a good thing I am not using Comcast for business. What a disaster that would be!!
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