Xfinity Connect Mobile App

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Regular Contributor
Regular Contributor
Posts: 45
Registered: ‎05-15-2009

Mobile App tied to disconnected number

‎08-08-2012 05:56 PM

My Xfinity Mobile app is tied to a disconnected number. When I try to access voice mail, the only number shown is an old phone number of mine which has been long disconnected.

 

How can it get changed to my current phone?  Customer service has been unable to help me with this, and is snafu. Does anyone on this forum know who to contact? Or, is the app just hosed.

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Cable Expert
JayInAlg
Posts: 10,459
Registered: ‎03-02-2007

Re: Mobile App tied to disconnected number

‎08-08-2012 05:57 PM

Email the team available to this forum at we_can_help@cable.comcast.com and they will put in a ticket for you.

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Regular Contributor
Regular Contributor
Posts: 45
Registered: ‎05-15-2009

Re: Mobile App tied to disconnected number

‎08-08-2012 06:36 PM

Thanks I emailed them.

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