Xfinity Connect Mobile App

[riprepulski]

Thanks.  But what I'd like to do is remove the texting capability without deleting the app.  Instructions please!  Thanks.

[tksuther]

How do I discontinue getting e-mail notifications when someone posts in a forum I commented in??

[duasiz]

I have two Comcast phone lines and would like to change the number I selected when I initially enabled texting.  How do I change numbers??

[JimHatcher]

Did you ever solve this issue? If so, how was it done? Sorry, the question was regarding notifications on an iPad. I believe that all settings are correct, but I do not get notification of incoming texts.

[franmiele]

nope, still waiting for a fix.

[dimarin86]

hello my application will not work when the update for free text messages does not work I get error, please help me solve the problem

[ComcastKchahal]

franmiele - this two device issues is a known issue and will be fixed in a backend update by 1st week of feb. I will keep you posted. yes, if you have two devices there are issues in getting notifications. Also a 3.5.1 version was released today.

[ComcastKchahal]

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riprepulski wrote:

Thanks.  But what I'd like to do is remove the texting capability without deleting the app.  Instructions please!  Thanks.

---

   You can always opt-out from the settings.

[ComcastKchahal]

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dimarin86 wrote:

hello my application will not work when the update for free text messages does not work I get error, please help me solve the problem

---

   what is the error you are getting and where exactly?

[ComcastKchahal]

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duasiz wrote:

I have two Comcast phone lines and would like to change the number I selected when I initially enabled texting.  How do I change numbers??

---

   duasiz - Can you try the settings. ? Try to unsubscribe from the settings and then subscribe again- it will perhaps give you an option to choose the number again.

[franmiele]

Thank you

[ComcastKchahal]

you are welcome

[nursern1]

Not sure if this is the same issue but I signed up for this feature three days ago and everytime I try to use it, I get a dialog saying that my request has been accepted and it could take up to 10 minutes.

Nothing has changed yet. Not sure what the issue is.

[cmoore22]

Hello, I just had the text message service initialized on my PC and it works OK between the PC and my cell phone, but I was testing it with the CTA (Chicago Transit Authority) bus tracker service, which is destination number 41411 with a text message such as ctabus 17033, and it seems to send OK but I don't get a return message back from the CTA showing estimated bus arrivals. 

The Comcast terms of agreement says that premium service numbers aren't covered but as far as I know the CTA number isn't a premium number.  Can the CTA tracking service 41411 be added as a legitimate text message destination or is there another reason why I'm not getting a return message when sending to 41411?  Thanks

[Metfan]

I've read through these messages and see that others have reported that they are not receiving alert tones when a text message comes through.  I do not have an IPhone, just the IPad, so my issue is not the same.  I checked my settings and alerts are turned on.  However, when I received a text message, no sounds came with it.  If alert tones are not being sent with the messages, I'll have no way of knowing someone sent me a message.  Since I can't be next to my IPad at all times, this wouldn't be useful to me.

Any suggestions?  TIA!

[WAMBO]

My iPhone 4S has been doing that lately too. I powered off and then back on and it started working again. Use the poower button at the top and hold it until a slide appears on the screen to turn it off.

[Metfan]

Thank you, thank you!!  This worked!!  Now I can text!!!

[nursern1]

After reading through some more of these messages, it is clear to me that what I am experiencing is not

the same issue that most of these responses are.

I saw the message on the Xfinity Central page where you have your email and voice mail.

It also has the text message tab which I selected and clicked on a link to get started with the service.

The only response I get is the one that says "

our request to add XFINITY Text Messaging has been received, and we
are setting up your account. This process can take up to 10 minutes to
complete, so we appreciate your patience, Please check back later to
confirm that your set up has completed.

If your set up has not completed within 24 hours, please contact Comcast
Customer Care."

That was over a week ago and that is all that comes up when I select the text message tab on Xfinity Central.

So that is my issue and what I am reading on this forum seems to be more towards the users cell phone usage.

[arianedunlavy]

Any chance we can get this on Blackberry?  I would love to use it on my phone as well.   I currently can't seem to download any xfinity apps for my phone which is a BB 9780.

[WAMBO]

I had to log out, then log back in to get "Text" to show up in mt iPhone app. Deleting the app and reinstalling may help too. Also, it must be a primary email account and of course, using your Comcast phone number. I know that you probably know that, but others reading this may not.

[nursern1]

I am not sure if this was directed back to me but I have done this on the Xfinity Central page. And I

am not sure what, if anything I am suppose to do on my cell phone. I was under the impression

that this would work from the Xfinity Central page without a cell phone.

[jmgallaher]

I am using the Xfinity Mobile App on my iPod Touch. I can send a text from the app, but I am unable to receive texts. I did receive the confirmation text from Xfinity stating that my number has been activated, but I have been unable to receive any text since. I have uninstalled and installed the app twice, but I am still unable to receive texts. I've checked this forum, help & FAQ, but I can't find where this issue is addressed. I'd appreciate any assistance. Thanks!

[taurus10]

Does this work on Blackberry Torch

[germanmarky]

Hello, 

The Xfinity Mobile app is automatically spawning and requesting that I sign-up for the text message service, and I do not want to use this service.

There is no option in the settings to 'opt-out' as you mentioned for riprepulski.  Under Settings>Text when hit, it requests to sign up again.  

I DO NOT WANT THIS SERVICE.  How do i stop this app from requesting that I sign up for this service?

[ComcastKchahal]

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cmoore22 wrote:

Hello, I just had the text message service initialized on my PC and it works OK between the PC and my cell phone, but I was testing it with the CTA (Chicago Transit Authority) bus tracker service, which is destination number 41411 with a text message such as ctabus 17033, and it seems to send OK but I don't get a return message back from the CTA showing estimated bus arrivals. 

The Comcast terms of agreement says that premium service numbers aren't covered but as far as I know the CTA number isn't a premium number.  Can the CTA tracking service 41411 be added as a legitimate text message destination or is there another reason why I'm not getting a return message when sending to 41411?  Thanks

---

   Cmoore - looks like 41411 is in the category of third party alerts. I have pass this on to our team and will let them know that we need to enable this.

[ComcastKchahal]

---

Metfan wrote:

I've read through these messages and see that others have reported that they are not receiving alert tones when a text message comes through.  I do not have an IPhone, just the IPad, so my issue is not the same.  I checked my settings and alerts are turned on.  However, when I received a text message, no sounds came with it.  If alert tones are not being sent with the messages, I'll have no way of knowing someone sent me a message.  Since I can't be next to my IPad at all times, this wouldn't be useful to me.

Any suggestions?  TIA!

---

  Metfan - there are always sounds with every alerts. you should check your iOS device's notification settings for Xfinity mobile app and make sure sounds are ON in the alerts - also go to the xifnity mobile app settings from the main menu of the app and make sure sounds are ON.

[ComcastKchahal]

nursen1 - you should call 1-800-COMCAST and report your issue. Alternatively you can write in the email and connectivity forum here.

[ComcastKchahal]

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jmgallaher wrote:

I am using the Xfinity Mobile App on my iPod Touch. I can send a text from the app, but I am unable to receive texts. I did receive the confirmation text from Xfinity stating that my number has been activated, but I have been unable to receive any text since. I have uninstalled and installed the app twice, but I am still unable to receive texts. I've checked this forum, help & FAQ, but I can't find where this issue is addressed. I'd appreciate any assistance. Thanks!

---

   can you delete the app and downlaod the latest version of the app 3.5.2 from the app store and let me know if it works. If not please email me on kchahal@comcast.net

[ComcastKchahal]

---

taurus10 wrote:

Does this work on Blackberry Torch

---

   No it does not work on Blackberry Torch yet

[ComcastKchahal]

---

germanmarky wrote:

Hello, 

The Xfinity Mobile app is automatically spawning and requesting that I sign-up for the text message service, and I do not want to use this service.

There is no option in the settings to 'opt-out' as you mentioned for riprepulski.  Under Settings>Text when hit, it requests to sign up again.  

I DO NOT WANT THIS SERVICE.  How do i stop this app from requesting that I sign up for this service?

---

   There is a known issue for why this is happening and happening for very few users. We are fixing this issue soon with an update. Mean while can you delete the app from your device and install a fresh version from the app store. When you login for the first time, it will give you the pop-up once and then aftrer your dismiss this, it should only come up when you tap on the text tab

[nursern1]

I did discuss this via a chat and the only thing I seem to be getting from this is that there is a

certain level that you have to have in terms of services to be able to use this service?

I have premium HD cable, phone and internet so I don't know what else is required to use

this.

[Bowmanal]

It the recipient of a test message from an Iphone replies using a subject line, the reply is thrown away and never arrives in the Xfinity Iphone app.

If an Iphone user initiates an email to my Xfinithy home phone number using a subject line, the messages is thrown away, and never arrvies in the Xfinity Iphone app.

[Bowmanal]

I meant to say initialtes a text message, not an email in the second paragraph.

[SPassera]

Whenever I click the "Sign up!" button, I get the subscriber agreement, but when I hit "Accept" I get the message "Connection Error: Connection could not be established.  Please try again later."  My internet connection is strong, and twice I have been able to get through to the texting, but when I try to send a text, I get the same message.  I have uninstalled and reinstalled the app already.  Any advice please?

[ComcastKchahal]

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nursern1 wrote:

I did discuss this via a chat and the only thing I seem to be getting from this is that there is a

certain level that you have to have in terms of services to be able to use this service?

I have premium HD cable, phone and internet so I don't know what else is required to use

this.

---

   If you have a Comcast Digital Voice subscription with an unlimited plan - you are eligible. Can you send me your account details with user ID , Comcast home phone number etc on kchahal@comcast.net ? I will have it looked.

[ComcastKchahal]

---

Bowmanal wrote:

It the recipient of a test message from an Iphone replies using a subject line, the reply is thrown away and never arrives in the Xfinity Iphone app.

If an Iphone user initiates an email to my Xfinithy home phone number using a subject line, the messages is thrown away, and never arrvies in the Xfinity Iphone app.

---

   Bowmanal - The xfinity mobile app does not support 'Subject' for text messages yet and cannot show subjects as headers or reply to sms with subjects., however this might be a bug where the app is not accepting messages with subjects. I will pass it on to our team to have it looked.

[ComcastKchahal]

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SPassera wrote:

Whenever I click the "Sign up!" button, I get the subscriber agreement, but when I hit "Accept" I get the message "Connection Error: Connection could not be established.  Please try again later."  My internet connection is strong, and twice I have been able to get through to the texting, but when I try to send a text, I get the same message.  I have uninstalled and reinstalled the app already.  Any advice please?

---

   Are you still having this issue. Are you on Wifi or 3G connecton?

   This happens intermittently due to backend server issues. Let me know if you are seeing this everytime. Are you not able to sign in at all. Can you log out and log back in and try again ?

does it also happen when you try to open an email or a voicemail?

[62vetteefp]

Loaded the xfinity mobile app per the email to get text messaging.

However when the message tab is hit I only get All, Email, Voice, folder symbol across the top of the page.  No Text button.

I have Comcast phone/internet/tv at home.  How do I get the Text choice on my iphone 4s?

[JillMS]

I can receive texts on my Iphone 3GS, no problem, but do not receive any noise or video notification that a text has arrived.  I also would like to opt out of being notified of the caller Id when someone calls my home phone.

All my settingsfor texting  are as suggested by this forum.  I've called Comcast twice (neither representative had any clue).  Went online for online support, but am still waiting 45 minutes later.

The texting app is useless without some notification.  I tried uninstalling and reinstalling, but when I reinstalled it, it was not 'clean', (i.e. the same texts were still there).  Should I just quit trying?  VERY frustrating without some sort of specialized support.  

[JimHatcher]

I agree and have had exactly the same experience. I just gave up. Very disappointing.

[ComcastKchahal]

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62vetteefp wrote:

Loaded the xfinity mobile app per the email to get text messaging.

However when the message tab is hit I only get All, Email, Voice, folder symbol across the top of the page.  No Text button.

I have Comcast phone/internet/tv at home.  How do I get the Text choice on my iphone 4s?

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   What version of the app are you using ? is it 3.5 or 3.5.2 ?

   Are you able to see call logs and voicemails on the mobile app's voice or digital voice section?

[ComcastKchahal]

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JillMS wrote:

I can receive texts on my Iphone 3GS, no problem, but do not receive any noise or video notification that a text has arrived.  I also would like to opt out of being notified of the caller Id when someone calls my home phone.

All my settingsfor texting  are as suggested by this forum.  I've called Comcast twice (neither representative had any clue).  Went online for online support, but am still waiting 45 minutes later.

The texting app is useless without some notification.  I tried uninstalling and reinstalling, but when I reinstalled it, it was not 'clean', (i.e. the same texts were still there).  Should I just quit trying?  VERY frustrating without some sort of specialized support.  

---

 On the sounds for Text notification - please check your device's push notification settings for Xfinity mobile - make sure the sounds is on and the notification alert style is set to Baners or Alerts. Also make sure that in the Xfinity mobile app settings (settings is accessible form the main menu of the app) in Notifications - MEssages : Text is set to ON

On Caller ID push notifications - If you don't want get caller ID alerts when someone calls your home phone - go to the xfinity mobile app settings (accessible from the main menu of the app - settings icon on bottom right) - Go to Notifications and under 'Push Notifications' turn OFF the Digital Voice - Caller ID' section and update the page by tapping the update button on top right.

Thanks,

[62vetteefp]

3.5.2. No I cannot see voice mails. There are only emails.

[ComcastKchahal]

Okay in that case this is an account issue. Let me escalate this and i will get back to you.

stay tuned.

Thanks

[JillMS]

I've tried all these things at least 5 times. I've also deleted and redownloaded the app three times to no avail.

[JillMS]

I've tried these suggestions over and over again. Uninstalled and reinstalled app 3 times. I hav no more time to spend ont this. Very disappointed

[ComcastKchahal]

----------------------------

Bowmanal wrote:

It the recipient of a test message from an Iphone replies using a subject line, the reply is thrown away and never arrives in the Xfinity Iphone app.

If an Iphone user initiates an email to my Xfinithy home phone number using a subject line, the messages is thrown away, and never arrvies in the Xfinity Iphone app.

-------------------------------

Bowmanal - As soon as you add a 'subject' while sending a message from iPhone, it converts it into a MMS. The Xfintiy mobile app does not support MMS capability today, but will support it in coming future,

[BPSCG]

Downloaded the Andoird app yesterday, just want to make sure I'm understanding this correctly.

The "Welcome" message says my Xfinity (i.e., landline) number has been activated so I can start sending and receiving text messages.

I rarely, if ever, send texts from my landline or from my home PC; I only send them from my Android smartphone on AT&T, which has a different number from my landline. If someone sends a text message to my cell phone number, can I assume that AT&T will charge that message against my monthly allowance, i.e., they will continue to handle the TMs as if I didn't have the Xfinity app?

If so, is there a way to put my cell phone on as a secondary phone so that TMs sent to my cell phone bypass AT&T?

If I'm going to continue to get charged for TMs received through AT&T, it strikes me as not being a good idea to cancel my AT&T TM service.

[MaggeeBee]

You state "Text messaging from XFINITY is included at no additional charge for all XFINITY Voice Unlimited customers. Local with More customers can try it at no additional charge until May 31, 2010."

I have checked everywhere on my online account and your site yet cannot figure out which we have. How can I determine which service we have?

Thanks!

[ComcastKchahal]

your AT&T plan and Text Messaging on your Xfinity (landline) are completely seperate have nothing to do with each other.

Any text messages you send or recieve using Xfinity mobile app will not be counted against your AT&T plan.  You get unlimited text messaging capability using your home phone. You could cancel your AT&T text plan or downgrade it so your text plan and save some money as you can use Xfinity mobile app to send and recieve text messages.