Xfinity Connect Mobile App

[ComcastKchahal]

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julesgre wrote:

Give up. Comcast put out and hyped the product before it was functional. It made those of us who trusted Comcast and told our contacts to switch phone numbers look like fools.

If you expect Comcast to respond to your question or even acknowledge there is a problem you have a long wait ahead.

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  julesgre - i replied to your other thread.

[ComcastKchahal]

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kronusG wrote:

Much like the "universal" caller ID,the text messaging service doesn't work for me. And why make an app for both apple and android but limit streaming to only the apple products? I really miss Verizon FiOS,heck,even Direct TV never had me in contact with customer service as much as Comcast has.

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KronusG - If yu have issues with the Xfinity TV streaming app please post that in the Xfinity TV app threads

[kronusG]

Good luck

[ComcastKchahal]

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Bowmanal wrote:
Text messages received on the IPhone are handled in a similar fashion. You can control the sound that is made when a text is received, and how many times it is repeated at two minute intervals. But, it does not make a ring sound repeatedly as it does when a phone call is received.

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Thanks for claryfying this Bowmanal.

[ComcastKchahal]

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Djgonewild wrote:
I give up. I found that by using google connect and talkatone together I basically have a phone that can text and make and receive calls free on my iPad. Who needs this

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  Djdonewild - what is the issue you are facing. Let me try to help you with it.

[ComcastKchahal]

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chgodmg wrote:
I downloaded the new app for the texting on my ipod touch and Ipads....and it worked for maybe a week and stopped. Now, I just got a message to install the app and nothing happens. Also, I have a question, wouldn't it be great if the text messages could show up on my tv screen, like caller I'd is suppose to? But , wait....my caller I'd feature does not work either....My bad....time to call service....

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 chgodmg - there was a notification server issue and outage on the backend. This should be resolved now and you can log out of the app (from app settings) and log back in and it should work.

We are certainly going to pass on the idea ot messaging to TV to the teams.

[ComcastKchahal]

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sandflea578 wrote:

YEAH.......REAL COOL, IF THE APP WORKED FOR EVERYTHING IT'S SUPPOSE TO........BLACKBERY APP DOESN'T WORK FOR VOICEMAIL.......FALSE ADVERTISING!!  JUNK!!

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   there was a temporary backend issue- log out of the app and log back in please.

[ComcastKchahal]

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traceypittman wrote:

Okay, It says you can TEXT from PC. HOW do I download that app to my PC?

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   tracey- simply go to Xfinity Connect on the web. (Comcast.net) , when you login online with your Comcast.net ID , it will show you the Text Messaging tab along side Email and Voicemails.

[kronusG]

Oh calm yourself. I only referred to the st**+***g issue,didn't make a post solely on that issue.........sheesh

[ComcastKchahal]

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WAMBO wrote:

There is no PC app. You just compose the text from Xfinity  emai/Voice/text in your browser using the tab for "Text Messaging", which is near the email tab.. My tab was between Calendar and Prferences

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   Thanks for clarifying WAMBO

[ComcastKchahal]

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Evieyt wrote:

Ive been having the same problem and it is so frustrating

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   can you try to log out of the app and log back in and follow the same steps as advised above and see if it works again

[ComcastKchahal]

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Evieyt wrote:
Yea well I put a ticket in on the 11th and still nothing. The only answer I get is put in a ticket and wait 72 hours. Just a way of pushing problems off for a few days is my thinking

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   Okay give me your ticker number and i will escalate for you right now.

   Thanks,

[sandflea578]

yeah....well i logged in and out several times.......says I don't have a voicemail account........however, my bill indicates otherwise.....try fixing it again comcast.........I pay way too much to you guys to have technical issues...you want alot of my money every month.....I WANT SUPERIOR SERVICE ALL THE TIME...can you do that? 

[ComcastKchahal]

Plesse send me the following information

- what device you are using?

- what app version is being used?

- when you login to Xfinity connect online- are you able to see voicemails and call logs in the voice tab

- are you logged in your using your primary ID ?

- your primary ID

- how many phone lines you have ?

Send all this to kchahal@comcast.net and i will get this resolved.

[Evieyt]

Now I get error code 307????

[MaggeeBee]

While you say you have read all my posts you still are not understanding what I am saying.

I already have all those settings set in my iPhone. They've been set.

The big problem is that when I receive a text from the Xfiinity app ALL I get is the quietest, super short alert sound.  Even though I have Text Tone set to the most annoying, LOUD, LONG alert possible in the iPhone's main settings. It is barely recognizable and if my phone is in the outside pocket of my purse where it normall resides I cannot hear it unless I am waiting for it. 

That's crazy. Textfree app actually RINGS my phone so I can hear it! Why can't Xfinity? Even if it would just use the text tone I picked! I have no idea why it even uses the one it does but it's not adequate unless one is actually sitting around waiting on a text to arrive, which of course no one does.

So my question is, and remains HOW do I make the Xfinity app make enough NOISE so that I actually KNOW when I receive a text??? 

[MaggeeBee]

Please read my other post reply.

I cannot control what sound is made when a text is rec'd from the Xfinity app on my iPhone.

It is playing something other than the text tone I have set in my iPhone setting app.

I also have no way that I have found to allow it to repeat. Can you please direct me to the setting that allows that in an iPhone4?

Thanks!

[ComcastKchahal]

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MaggeeBee wrote:

Please read my other post reply.

I cannot control what sound is made when a text is rec'd from the Xfinity app on my iPhone.

It is playing something other than the text tone I have set in my iPhone setting app.

I also have no way that I have found to allow it to repeat. Can you please direct me to the setting that allows that in an iPhone4?

Thanks!

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MageeBee - The Xfinity Mobile app has sounds embedded in it. The sound you hear when a Xfinity Text arrives is the default sound of the app that cannot be changed. Unfortunately Apple iOS does not allow us to use the native Text tone of your iPhone settings. I will take back this feedback to our team and let them know that we need to improve the incoming sound so it's more audible and perhaps provide  choice in the app so you can change it.

[ComcastKchahal]

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Evieyt wrote:
Now I get error code 307????

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  when do you get this error exactly ? I need to report the instance and then get back to you.

[Evieyt]

I get this when I hit accept on the user agreement for text messaging.

[Evieyt]

Actually it says unable to process my request at this time . Status code 307

[kronusG]

I get the same on my pc and Android

[MaggeeBee]

Thank you for finally acknowleging that this is a fault in your app instead of sending me in circles trying to fix it on my end. 

You also mentioned that you could adjust it to repeat the alert every couple minutes... how do you do that?

Thanks for passing this along to your team. If one cannot hear the alert one has no way of knowing the text ever arrived.

Appreciate you help and look forward to a fully working app soon! Then we'll review it on our app review site, in the meantime all we'd be telling our readers is to wait until it's fully working.

MageeBee - The Xfinity Mobile app has sounds embedded in it. The sound you hear when a Xfinity Text arrives is the default sound of the app that cannot be changed. Unfortunately Apple iOS does not allow us to use the native Text tone of your iPhone settings. I will take back this feedback to our team and let them know that we need to improve the incoming sound so it's more audible and perhaps provide  choice in the app so you can change it.

[kronusG]

Well I have a little bit of good news, all of a sudden my app started to work properly except for the text messaging portion I still get the error code

[ComcastKchahal]

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Evieyt wrote:
Actually it says unable to process my request at this time . Status code 307

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   I have escalated this issue to our team and will get back to you

[DSSmoot]

Not reading through all of the frustration prior to this.  Wondered if secondary accounts were up yet. If not, any idea when they will be?

[ComcastKchahal]

DSSmoot - Secondary account are planned to be enabled sometime soon. It is part of our 4.0 release as of now.

[DSSmoot]

Any idea (not firm, I know better) what kind of timeframe are we looking at for 4.0?

[75carmen]

I agree. In addition, anyone sending me a text with an attached photo's doesn't get any feedback stating the photo could not be received.

[MaggeeBee]

Photos are not yet supported... I don't know that they told us a time frame... next year?

[ComcastKchahal]

Not sure about exact timing for 4.0-  my guess is sometime in June/July

[DSSmoot]

Great! I don't mind waiting if that will keep the bugs out. Hate being used as "beta testers" without being told that up front. Looking forward to this.

[ComcastKchahal]

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DSSmoot wrote:

Great! I don't mind waiting if that will keep the bugs out. Hate being used as "beta testers" without being told that up front. Looking forward to this.

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   Certainly ! will keep you posted

[kmbqms]

Receiving texts

My Ipod does not notify me of received texts.  Apple store says check why with infinity.  All sounds are turned on.

[ComcastKchahal]

Let's try these steps

- Log out and log back into the application from settings (on the main menu) . Now go to the app settings from main menu settings - and in Push Notifications - make sure the notifications are ON - and Messages : Text is set to ON. If required turn everything OFF and turn it back ON and update by tapping the update button.

- Get out of the app and now go to your iPhone settings under Notifications > Make sure the Xfinity Mobile app is showing in the 'In Notification Center' . Tap on the Xfinity mobile and Make sure Notifcation center is ON, Alert Style is either 'Banners' or ' Alerts'. Sounds is ON, View in lock screen is ON.

Once you make sure all the above is taken care, now send a message from your iPhone to your Xfinity number and see if you get an alert.

[kmbqms]

Thanks that was easy.  I'm surprised the apple store people didn't know this.

[kteardrops]

I'm sorry but I find that a big story ..... I have tried over and over again ... Even corp can't get it to you to correct. This has been going on since 4/22/2012. So tell people it's an easy fix. Because if it was such an easy fix then tell me what the problem is. I can't even set my phone logs on and you receive error message. So who will take the blame

[ball236]

It is NOT  EASY fix they are supossedly working with the Android Version I have been in literally CONSTANT communication with Xfinity due to the Dev team being absolutely LAZY! and I know that this issue would be easily solved from the Devs point by going and reverting to 3.5.2 the previous to give the customers to use in the time being until a solution is found that is absolutely 110% working and all functions are all good. I was in a development team with diferent devices in the Advanced Technologies field cannot disclose but I am gettin tired of this garbage they need real expereince in the dev team with comcast lmao but jus a update is that the dev team is fixing it but 6 days and nothin right? WOW!!!

[winfreds58]

What, no app for WebOs? Left out again...

[LadyKrissy]

When sending a text from Xfinity Connect on my computer, does it just "cost" the other person, receiving the text, just a text message?

K.

[kteardrops]

This Is getting very old...Do you know that you can report this to the FCC ...Yes the FCC this is what I did....I'm paying for a service that doesn't work and the FCC said if People don't tell them they can't Monitor the company the way they should be Monitored 

[LadyKrissy]

it works for me, tho I am only on the computer...and it is very slow and some messages get crossed.....

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kteardrops wrote:

This Is getting very old...Do you know that you can report this to the FCC ...Yes the FCC this is what I did....I'm paying for a service that doesn't work and the FCC said if People don't tell them they can't Monitor the company the way they should be Monitored 

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[JA031888]

Phone crashed and had to reformat. Reloaded app but will not send or recv texts. Almost like settings not accepting phone number. CARE said would fixed in 24 hours but has been a week, no change. HELP

[Airedale13]

Great...now if they could only get the regular email to work...  duhhhhhhhh

[4018grant]

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LadyKrissy wrote:

it works for me, tho I am only on the computer...and it is very slow and some messages get crossed.....

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Same here... I'm on a computer as well. Some messages don't even get received!

[leomitchell]

ok

[ComcastTerry]

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kteardrops wrote:

This Is getting very old...Do You Know that you can report this to the FCC ...Yes the FCC this is what I did....I'm paying for a service that doesn't work and the FCC said if People don't tell them they can't Monitor the company the way they should be Monitored 

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kteardrops,

Just a friendly reminder that the Xfinity Mobile Application is a free service.

To everyone else, there is a lot more to releasing a new app than just developing it. Each version has to be approved by many hardware vendors, (Motorola, HTC, Samsung, etc...) and be approved by the market place. (iTunes or "Google Play")

There are massive legalities involved and typically this is what eats up the time.

Now for the good news!

The Xfinity Mobile App, now called Xfinity Connect Mobile App has released today!

It looks great and works great on my Motorola Photon 4G.

Please remember to uninstall the old version before installing 4.0.

Any feedback regarding the 4.0 version is greatly appreciated. Please let us know what you think.

Thanks for all your patience folks!

[ComcastKchahal]

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kteardrops wrote:

I'm sorry but I find that a big story ..... I have tried over and over again ... Even corp can't get it to you to correct. This has been going on since 4/22/2012. So tell people it's an easy fix. Because if it was such an easy fix then tell me what the problem is. I can't even set my phone logs on and you receive error message. So who will take the blame

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  Can you update the app to the new XFINITY Connect 4.0 version and see if the issue is still there ?

[DSSmoot]

Will this allow us to have sub accounts for multiple family members?

[ball236]

How about getting a crew of half decent slightly more web development knowledgeable personnel like myself with over 6 years of web Designing, hosting & Programming
...?? Think that would be a little bit of ok suggestion??? I mean to take ⅔-1 month alone just to get the app up again after demolishing it with there update that's terrible skill set display! IMO. Like all that I would have done is reversed to the previous version and gave the loyal customers there ability of text messaging and the use of the Mobile App that worked. I don't understand how they could have possibly gotten so sooo.. DEEP into Disaster with this it's showing that now they are throwing any idea of there bedtime thoughts at us and they've
struck out send them down the road and get a knowledgeable crew to handle this Mass Destruction of your Web Based Reputation which is about to have the last shovel throwing the finishing pile a dirt on to completely render them useless all around I am sorry but being Experienced Quite heavily in this field of study that is just solely a opinion on my knowledge from past experiences.!!! No harm intended whatsoever just a good suggestion.