04-19-2011 08:28 PM
Solved! Go to Solution.
06-14-2011 11:01 AM
I have the same issue....volume is up all the way and either through speaker or headset I cannot hear the message....i can hear someone talking but it is extremely low.
Please advise as I travel alot and having access to voice mails while traveling is important.
06-14-2011 11:32 AM
Can you hear the same Voicemail with louder sound on SmartZone (online on www.comcast.net email)?
Just want to make sure if the file has issues.
Try this - forward the voicemail (as you can from the app) to your email address and save the sound file on your desktop - see if the sound has any improvement.
06-14-2011 11:40 AM
Thanks for the quick response. I had deleted the file already. So what i will do when I recieve another voice mail that I can't hear from my Droid X is this:
1) Try to listen to it via my computer on the comcast site.
2) If it sounds fine on the comcast.site I will try to email it as a file to my droid and use one of my droid audio apps to listen to it.
If one and two above sound fine and it still is low via the xfinity mobile app I will let you know.
06-14-2011 11:53 AM
I can hear the voice mail in my computer using Smartzone. I can forward and hear it in my yahoo email service on my computer and my droid phone but I cant hear it at VM Digital voice on the Xfinity mobile APP. on my droid phone.
06-17-2011 02:24 PM
Yes, I am having the same issue. I can hear the VM's fine on the PC, and they show up in the app, but everytime they play on my ATT Atrix, I can't hear them at all.
Please fix this. I also just updated the app on the phone and it still has no sound.
06-18-2011 05:32 PM - edited 06-18-2011 05:36 PM
I have the same problem on my Atrix with all the latest updates. I can forward the voicemail to my e-mail and then I can hear the attached audio file (a good temporary fix), but I cannot hear it in the Xfinity Mobile app. Another work around is to start VM playback, the press the phone's Home button, then re-enter Xfinity app and restart plaback. Then I can hear it via the Speaker. However, switching between Speaker and Receiver has no effect - sound continues to come from the Speaker, so I cannot listen privately. Also, I have to repeat the process to hear the next voicemail. There is obviously a problem with the app's interaction with the Atrix audio system.
06-21-2011 10:19 AM
Yes. This a backend issue with file format conversion and playback within the app with certain devices - particularly the Atrix and Droid X. The root cause is being investigated and a fix is coming out soon.
I will keep you guys posted.
Until then - for the voicemails having issues, try the work around of forwarding it to your email and then playing it on the device.
08-11-2011 05:05 PM
Good news. We have found a fix and the next release of Android Xfinty mobile app version 3.0.1 will be fixing it. The release is expected to go out within a week or two.
09-19-2011 04:46 PM
The 3.0.1 release is now available on Android Market. Please update your app and notice the difference in performance. We request you go to Android Market and rate/review the app.
10-19-2011 06:23 PM - edited 10-19-2011 06:38 PM
As a new user, I just downloaded the android app 3.0.1 to my htc Incerdible. I get no sound on vm play back. Voice mail plays ok on pc. Any fix?
11-16-2011 07:43 PM
11-29-2011 06:57 AM
I have a voicemail volume problem also. I running 3.0.1 on an LG G2X android phone. I also noticed that if I rotate my phone while in the xfinity app it will kick me back our to the main menu. This happened while I was posting the first time.
I will pass this on to the team. The htc incredible one is a known device specific issue and nothing to do with the app. A fix may be comiing the upcoming 3.5 release.
12-28-2011 01:12 PM
The v3.0.1 release fixed the problem for me. There is now an Xfinity Mobile v3.5 release that is also problem-free for me on my Atrix4G.
Comcast: thank you for your replies and follow up on 10/19, 11/16 and 11/29. No further follow up is required.
06-01-2012 02:55 PM - edited 06-01-2012 06:13 PM
I have the same issue on ICS. I am 3.5.4. Forwarding to email and playing on phone or computer does work. It would be nice if the app just worked.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map