11-21-2011 09:07 PM
all of my other accounts can be linked to pageonce to track balances / bill etc - comcast will not link - just wondering if anyone else is expericencing this problem and if anyone had a fix for it?
11-23-2011 11:56 AM
I am also having the same problem. Pageonce says that comcast is blocking access to the website and you should call Comcast customer service at 1-800-266-2278, but i don't think comcast is aware of this problem cos i tried to call them too.
11-23-2011 01:18 PM
I have the same problem. Comcast started blocking access around 10/6/11. I called them to ask why they're blocking it and they had no clue what I was talking about. They gave me the number to the Xfinity app Service line, and the girl there had no clue what I was talking about, said they cannot assist w/ non-Comcast apps, but she did open a technical ticket to escalate the issue for review. We'll see how this goes. If anything, may have to call them back and talk to their website dept, since they would be the ones blocking access.
11-29-2011 08:02 AM
I believe pageonce has stepped on someone's feet at Comcast.net. Pageonce has been good at getting around the MFA process but they have met their match on this one.
I don’t see an easy resolution to this unless Comcast changes their protocols.
I also use Yodlee.com and as of this morning they have uninterrupted access to Comcast account info.
Pageonce is probably the best account aggregate out there, I am hoping this doesn’t lead to other account restrictions.
11-29-2011 03:22 PM
Here's my conspiricy theory... Comcast has signed up with Manilla (similar aggregator to PageOnce but no billpay at this time) as a partner. Manilla gives partners their own page to put ads on so they can upsell you. Also, I don't think Manilla scrapes your personal web page at your provider's site like PageOnce and others do (you get your bill info as a PDF in your Manilla 'inbox'). I was a huge fan of PageOnce until they came out with their 'bill pay' option (ten bucks a month to pay bills from your phone!). They're also offering identity theft etc services. Seems to me they are making up for all the revenue lost while they were developing the service and offering it for free (and getting everyone to depend on it). I'm curious how many have signed up for the 10 bucks a month option. And remember, for some folks, that's in addition to the 10 to 15 bucks a month for online banking from their bank (which, I believe, is required for PageOnce to actually pay the bills).
12-01-2011 10:07 AM
Don't give up. I was manually tracking bills via excel before I discovered quicken online, and then they merged that service with MINT which does not track bills. I rely on Pageonce quite a bit to track my bills. I don't use, nor do I intend to ever use their bill pay (credit union provides bill pay for free and I can set the date or reoccurence easily), but love all my bills being together. I have had issues with creditors syncing with Pageonce before and presented it to their customer service and they resolved them pretty quickly. The Pageonce team is great. We may just need to put a little pressure on Comcast. Comcasts own employees don't even speak highly of Comcast customer service, so it may be a lost cause, but keep trying.
12-01-2011 01:43 PM
I emailed Comcast, I didn't ask them why or what was wrong, I simply told them I wanted them to allow pageonce access to my account and to notify me when it had been taken care of. This is what I received back:
'I understand that you are requesting to allow PageOnce to access your
Comcast account online. I know how important it would be for your
suggestions to reach the appropriate department for further study. It
would be my pleasure to have your comments properly documented. Rest
assured that this will be taken care of.'
I'm going to continue to follow up with them every other day until they get this resolved, if not their bill will be the lowest on my priorities since I haven't bothered to manually add it yet.
12-01-2011 08:31 PM
I'm still trying to reach comcast too...I really love pageonce, this is fustrating. Comcast keeps telling me that because its a 3rd party app - they can't do anything about it - they said pageonce will have to contact them?
12-01-2011 08:47 PM
Hopefully they can work together to get it resolved, but the more people who bug the $hit out of comcast about this the greater chance we have of getting them to finally give in an allow the app - OCCUPY COMCAST!! LOL!!!! Seriously though, just keep emailing them - I gave them one free day, tomorrow I shall try a chat session, Sunday I will call, I think I will just alternate my contact methods so I hit all angles :-)
12-03-2011 12:27 PM
I have the same problem with my pageonce in galaxy s2. I tried calling comcast tech dept, internet dept.. They said 'We are not blocking anything. Everything is fine with your account'. Seems like these are playing cheap business tricks, getting in partnership with Manilla and ignoring all other requests excepting that.
12-04-2011 09:43 PM
Hi Pageonce Users,
I am an employee of Pageonce and want to respond about the Comcast issue.
We are being blocked, and are in dialogue with Comcast about resolving the issue. They tell us the problem is technical and that there is a solution, but they are moving at their own pace to set up a fix. Pageonce is willing to do whatever it can to correct the issue, but it's important that Comcast hears from its customers about how valuable Pageonce is. We appreciate all your calls to Comcast customer service (1-800-266-2278) and hope they continue. Meanwhile, we'll keep working on it from our side.
Thanks for your patience, and your support.
P.S. In response to a previous post: our new Bill Pay functionality is $4.99 per month, and we think it's a pretty good deal if it means avoiding late fees.
12-05-2011 06:14 AM
To expedite the contact with Comcast, what department should the call /email be sent?
Some of my past contact with Customer service has resulted in a long stream of transfers...
As far as Manilla, I siged up for the service and discovered they had less than half of my accounts up and running. Pageonce has done a good job syncing the accounts with minimal disruption.
As far as Comcast response to correcting the issue they have the ball in their court so you know what that means.
12-29-2011 10:48 PM
Ditto justacustomer2. Whatever their reasonf or blocking access...it's nonsense. Regarding the post by the pageonce employee.... it doesnt make sense that it would be a technical issue since it was working in the past. I think the conspiracy theory is more likely. And as much as I enjoy using pageonce, 4.99 per month is not worth it at all.
12-30-2011 04:24 PM
From what I have read, Comcast has blocked Pageonce from accessing our account data. For me it worked fine for some time but now it does work at all for my comcast account. I think that comcast should restore this access. I pay many different bills and this app really helps me stay organized. Kind of wondering if comcast has an app that competes with this once and that may be part of the reason...
12-30-2011 09:39 PM
You might try complaining carefully and clearly to Customer Feedback. But realize it is now New Year's weekend. Don't expect an immediate response. I choose the #5 "send us an email" option.
01-17-2012 09:53 AM
I just spoke with customer service, they told me that an Email was sent out recently stating they are protecting the customers information from hackers and that is why they have chosen to block it.
This is a load of c.rap and we should be given the option as PAYING customers of how we want to access OUR accounts.
01-17-2012 11:42 AM
I sent a message to this forum's moderators asking that someone official at Comcast address this issue.
I find it curious that Pageonce shows Comcast as a bill it can track. That's free advertising for Comcast. i mentioned that in my note.
01-17-2012 06:28 PM
Sorry for the delay and any inconvenience this may have caused you. The engineering teams from both Comcast and Pageonce are both collectively working together to determine the root cause of the issue and provide a resolution to our customers.
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