Xfinity Connect Mobile App

[skntd]

I can access my digital voice mail but I cannot enable the caller ID feature through the updated iPhone app. The on/off button is grayed out and it says that I need to be an authorized Comcast digital voice customer to receive the caller ID notifications. I am a digital voice customer, any ideas? I have already tried deleting and reinstalling the app.

[eweiler]

I've got the same issue

[dummytest09]

test

[ComcastKchahal]

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eweiler wrote:
I've got the same issue

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eweiler and skntd - were you able to recieve called ID on your PC client and TV before? There may be issue with your provisioning. I have forwarded your information to the teams to see what is happening. 

Kchahal

[11berg]

I also have no push notifications of caller ID on my iphone or mac. Caller ID displays properly on my TV. And on incoming phones, But I have Notifications ON in Settings an and Caller ID Notifications ON for the number.

[skntd]

It did and still does work on my PC. I don't have it turned on for the TV.

[eweiler]

i've never used it with my PC orTV, but I do get caller ID on my house phone.

[ComcastKchahal]

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eweiler wrote:

i've never used it with my PC orTV, but I do get caller ID on my house phone.

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- To get caller ID you have to use a Primary Account to login, which i am assuming you are using. Visit this website http://www.comcast.net/callerid/ to find out more if you have the right equipment and caller ID is rolled out in your market.

- In that case your Caller ID is not setup yet. Can you call 1-800-COMCAST and find out if it is available in your area.

Thanks,

KChahal

[ComcastKchahal]

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skntd wrote:

It did and still does work on my PC. I don't have it turned on for the TV.

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skntd / 11berg  - are you using your primary account to login to the comcast mobile app?

also - have you tried installing the Caller ID PC client from www.comcast.net/callerid and confirm it doesn't work?

I have forward your information and will know more.

Kchahal

[Junior34]

I am using my primary account to login on the iPhone and cannot enable the caller ID.

[ComcastKchahal]

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Junior34 wrote:

I am using my primary account to login on the iPhone and cannot enable the caller ID.

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   Are you getting Universal Caller ID on your PC or on your TV ?(check more info on www.comcast.net/callerid. if you are not registered for Caller ID on PC and TV or Caller ID is not rolled out in your market, you won't be able to turn it ON- please call 1-800-COMCAST for more information on your account setup.

Kchahal

[Junior34]

Both.

[ComcastKchahal]

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Junior34 wrote:

Both.

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Junior/ skntd/eweiler - there are provisioning issues with Caller ID in your cases. We will be putting this in queue for fixing it. Stay tuned and i will update this thread.

Thanks,

Kchahal

[Junior34]

Thank you very much!

[Junior34]

I found out what the problem was.  I needed to enable Comcast notifications under the Settings, Notifications tab on the iPhone itself.  Works now.  Thanks for your time.

[ComcastKchahal]

Junior34, skntd, 11berg, ewieler -

The called ID issue should be fixed now, can you try to log out and log back in / and also delete and re-install the application and confirm if it is working or not?

Thanks,

Kchahal

[skntd]

It is working for me now! Thanks so much for your fast response and taking care of the problem!

[Jbouchard0]

Caller Id push notifications is working again on my cell phone, it just notified me of a call at home great

[ComcastKchahal]

you're welcome! 

Will appreciate if you can got to iTunes -rate and write a review of the application and how you feel about the caller ID feature. 

Kchahal