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New Visitor
Posts: 1
Registered: ‎12-29-2006

Xfinity Connect--WHAT HAPPENS TO THE NOTIFICATIONS?

On my Iphone 4 the old Xfinity app worked great.  Don't know if any others are having the same problem but the new Xfinity Connect app stops notifying me that I have new email. No matter what I set it at, it stops. I have deleted it, re-installed it several times and it works great for a few days then stops notifying me every time. It's like having the notifications set to manual, but it isn't. I sent in a message to Comcast but didn't even get a response.

Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: Xfinity Connect--WHAT HAPPENS TO THE NOTIFICATIONS?

This is a backend issue with notifications server where the unread count is not reset and a fix is underway. 

New Visitor
Posts: 1
Registered: ‎01-28-2007

Re: Xfinity Connect--WHAT HAPPENS TO THE NOTIFICATIONS?

Hi I am having the same issue and have done the same that you have. I am becoming extremely aggravated. Hopefully it will resolve soon

Official Employee
ComcastKchahal
Posts: 1,729
Registered: ‎05-21-2009

Re: Xfinity Connect--WHAT HAPPENS TO THE NOTIFICATIONS?

Can you log out of the applicationa and log back in. and report back to us if you are still seeing it? 

Regular Visitor
Posts: 2
Registered: ‎03-11-2008

Re: Xfinity Connect--WHAT HAPPENS TO THE NOTIFICATIONS?

Just installed the latest Xfinity connect app, now I don't get any notifications that I have an e-mail or text. No sound or icons at top of the phone. Even worse, the e-mails don't even load unless I go to the inbox, which seems to act like a refresh or reload. And what happened to refresh button?