Xfinity Connect Mobile App

[CC_Dete]

Login
Issue	Resolution	Workaround
Error message “Unable to contact the server. Please try again” is displayed when trying to login when it appears to have network connectivity. Device does not always display WiFi conditions when connectivity is lost.	This is specific to the Samsung Captivate	Be sure that internet connectivity is available (by using browser not just the WiFi signal icon) and try again. Samsung WiFi management has known issues.
App crashes or sometimes gets stuck when login with invalid login.	This issue will be fixed in a future release.	No work around.

Inbox
Issue	Resolution	Workaround
Load More Messages is displayed even if there are not more messages left. If it is selected the “Loading more messages” pop up appears normally but no additional messages are added.	This will be fixed in a future release.	No workaround
When replying to a forwarded email or forwarding a replied email, the subject should only append the “Re” or “Fw” once. The app is adding additional text when replying to a forward or forwarding a reply.	This will be fixed in the next release.	Manually delete from subject line
Add photo using camera option should be available if the native address book supports this feature.	This will be fixed in the next release.	Take phone and add from Gallery
The number format for the date in the email body is showing up as a hyperlink and should not. This is specific to the HTC.	This will be fixed in the next release.	No workaround
The sorting option is not displayed in the Folders tab.	This will be fixed in the next release.	No workaround
While trying to tap on an email id inside the email body, the compose option is displayed for ‘Gmail and the device configured email’ and not for the app.	This is an OS function.	No workaround

Guide
Issue	Resolution
For TV reminder notification, outside the app scenario, the pop-up is displayed with the last viewed screen in the back ground	No work around will be fixed in future release.
Favorite programs added from Search and Browse in On Demand Programs are not displaying the program details screen when accessed from Favorites	No work around will be fixed in future release.
Added program in the favorite channel page is not reflecting in the favorite program page	Go back to the TV listings and come back to see the changes.
User is able to navigate to times in the past in the guide	No work around will be fixed in future release.
Reminders are cleared once the user was shown the reminder alert	No work around will be fixed in future release.
Context menu is not displayed while tapping and holding on a program in the guide module. This happens inconsistently	This is specific to the HTC My Touch device. There is no work around. Issue will be resolved in future release.
Channels not loading on doing a “controlled scroll” on the Guide in certain devices. This is happening consistently on the Droid X and Nexus One.	Touch the screen or scroll in any direction will prompt the refresh.
Horizontal Scrolling is not smooth.	Arrows have been added to the application so swipe navigation is not required.

Settings
Issue	Resolution	Workaround
In the settings page, the options which are not applicable are not always grayed out.	This will be fixed in a future release	None
When all notifications are turned OFF, the individual notifications should be defaulted to OFF.	This will be fixed in a future release	None
Tapping on back button from “After Login Take Me To” module after login, is taking the user to Device home instead of app main menu screen.	This will be fixed in a future release	None

Voice
Issue	Resolution
The footer is missing with updated date and time while deleting multiple voicemails from the digital voice tab	Back out and return. This is a refresh issue.
Call forwarding-forward to manual entry field is accepting invalid numbers. Error is sent from the system as an invalid number.	None. This will be fixed in the next release.
Tapping on call forwarding icon should not display ‘Reading Settings’ pop-up Network request is made to retrieve the setting once you choose a line in the call forwarding page.	No work around will be fixed in future release.
Option to delete recently forwarded number is missing in the call forwarding screen	No work around will be resolved in future release.
Single CDV accounts-Arrow mark is shown at the right below the tab in the CDV module as if user has some options to change	No options available. No work around will be resolved in future release.
Secondary account with restricted access to VM & Call logs of its primary account showing “No Content to Show” error message in voice tab. Secondary account not able to view call logs and voicemail.	This error message will be resolved in a future release.
The secondary account status should be reflected in the app during the next sync or manual sync. Currently changes are reflected only after log out and log in.	Please log out of app and log back in. This will be resolved in a future release.
Call logs/VMs are not reflected in CDV tabs and Inbox voice tabs once the secondary account has been granted accessing primary user’s call logs and VMs User will have to sign into primary account to view at this time.	This issue will be fixed in a future release.
Deleted voicemails in the VM tab is still displayed in the All tab.	No work around, this will be fixed in a future release.

Address Book
Issue	Resolution	Workaround
User is receiving the message “This feature is unavailable with your operating system” when trying to sync address book.	This issues is only for the HTC 1.6 Sense UI devices	There is no work around this is a mapping issue with this OS.
Address book sync takes more time to synchronize with plaxo.	This will be fixed in a future release	No work around.
Address book sync is not working properly. Inconsistent contacts are added which are different from the sync popup.	This will be fixed in a future release	No work around.
The keys are displaying wrong they should be ‘Add, Sync, Search’ instead of ‘Sync, Add Contacts and Favorites’.	This will be fixed in a future release	No work around.
Add photo using camera option should be available if the native address book supports this feature.	This will be fixed in a future release	No work around.
Birthday and Anniversary field details are not present while adding a contact.	This will be fixed in a future release	No work around.
If an email is saved, the detail is saved under ‘Unknown’ contact.	This is only an issue with the HTC G1 device. This will be fixed in a future release.	No work around.
In the view contact screen, instead of silhouette, a downward facing arrow button is displayed.	This issue will be fixed in a future release and is an issue in version 1.6.	No work around.
The contact picture in Plaxo is not getting updated to the app after doing a sync.	This issue will be fixed in a future release.	No work around.
Contact details-In edit mode, the fields under ‘More’ option should be displayed by default if the same has data in it.	Do not tap the more dropdown to edit contact details This issue will be resolved in a future release	No work around.
Unable to add picture from gallery/camera while adding a new or editing an existing contact.	Samsung specific. This issue will be resolved in a future release.	No work around.
Contact added in the app with only a number is not displaying the number in Plaxo after a sync This is specific to the Samsung Captivate.	This issue will be resolved in a future release	No work around.
While adding a contact with labels with more characters, the label name is not fully displayed and is truncated.	This issue will be resolved in a future release	No work around.

General
Issue	Resolution	Workaround
App is crashing while launching the app after installation of 1.6.		Please contact customer service
App crashes while doing an address book sync.		Please contact customer service
Inbox folders are note listed as per graphics.	Will be fixed in future release	None
TV listings screen-program details screen is not as per graphics.	Will be fixed in future release	None
myDVR manager and program details screen recording icons looks chopped and not aligned to the date.	Will be fixed in future release	None
Contact details or Email ID block displayed while tapping on the Details in view mail screen has a white strip in the block.	Will be fixed in future release	None
CDV-VM player screen the duration is not displayed for call logs as per UI graphics.	Will be fixed in future release	None
Android 2.0.1 client is generating too many TV Grid retrieval calls during Guide scrolling.	Will be fixed in future release	None

UID for All
Issue	Resolution	Workaround
For CDV only and CDV + Video users. Voicemail, email notifications/sounds in settings should display message such as “You must have access to Smartzone Email in order to receive Voicemail notifications” should display.	This will be fixed in a future release	None
For Video only, CDV only and CDV+Video users the message displayed in inbox module should have hyperlinked “Subscribe Now” and “Smartzone”. Currently it is highlighted in blue but not hyperlinked. Tapping on it does nothing..	This will be fixed in a future release	None

Email
Issue	Resolution	Workaround
While trying to tap on an email id inside the email body, the compose option is displayed for ‘Gmail and the device configured email’ and not our app.	This will be fixed in a future release	Open a new compose window to reply to email id
Mail saved in the draft folder is not removed after it is sent from the draft.	This will be fixed in a future release	Delete draft manually
Load more messages is displayed even if there are no more messages left.	This will be fixed in a future release	None
While tapping on attachment button in menu options of compose mail screen, cursor is not moved to “Attachment” field, it is in the “To” field.	This will be fixed in a future release	None
Number in the format 2010-10-19 10:36:21 (i.e. Date) in email body is considered as embedded numbers.	This is specific to HTC. This issue will be resolved in a future release.	None
Toggle between CC/BCC doesn’t clear the previously entered mail ids.	This will be fixed in a future release	Manually delete email ids
The sorting option is not displayed in the Folders tab.	This will be fixed in a future release	None
Marking as not spam is not clearing the mail listed in the junk folder.	This will be fixed in a future release	None
The messages are not downloaded to the app as per message settings during the next sync while user deletes some mails from the list.	This will be fixed in a future release	None
Getting “Please synchronize your inbox and try your request again” error pop-up message when trying to search in Inbox All tab with valid text.	This will be fixed in a future release	None

On Demand
Issue	Resolution	Workaround
Error popup displayed while tapping on the home button when a video is playing This is specific to Samsung.	This issue will be fixed in a future release	None

[ComcastKchahal]

Gentlemen

The 3.0.1 release is now available on Android Market. Please download the app and notice the difference in performance. We request you go to Android Market and rate/review the app.

Thanks, 

[ebonybabys]

The "Load more messages" still does not work and I have the latest version of the Xfinity Mobile App. When will this problem be fixed? I am going to uninstall this app because it is not working properly. It was working just fine until I installed the upgrade.

[ComcastKchahal]

---

ebonybabys wrote:

The "Load more messages" still does not work and I have the latest version of the Xfinity Mobile App. When will this problem be fixed? I am going to uninstall this app because it is not working properly. It was working just fine until I installed the upgrade.

---

   Are you in the email tab? Before you press on 'Load more messages' can you make sure the sort bar is sorted by 'Date'. How many messages you have on your email box - the apo currently shows the first 25.

Can you try this ? - Go to main menu and tap on the settings icon on bottom right. In email settings select 'Messages per page' to 50 or 100. and see if you can get all your emails.

Are you using the 3.0.1 version of the app?

Thanks,

[17Wallace17]

Suddenly this APP no longer works on my HTC Droid Incredible. I'm using the 3.0.1 version.  What did you do to it????  It freezes up and I have to force close, uninstall and reinstall just about every other time.  App is almost completely useless.  What it the work around to access my email until I get this fixed.  For what I pay monthly for Comcast internet and TV this is a joke. 

[stankurtz]

Running Xfinity app on Droid 3 with Gingerbread.  Having issues with inbox being accurate.  New message notification and viewing are fine, but after reading, these new emails are no longer listed in the inbox or anywhere else.  They have not been deleted, because they show up in webmail, just not on the mobile app.  Is this going to be fixed or do I need to forward all my comcast.net email to my gmail account to have reliable mobile access?

[ComcastKchahal]

Stancurtz - the email missing issue is related to a  caching issue which we have identified and a fix is coming out soon in a 3.5 release. Please watch out for the app update on Android Market.

[OddBall2Some]

since the lastest update, everytime I go into the Xfinity mobile app, and do a refresh for new messages, I get a Invalid Time Input message. i can click ok and the message goes away and it seems like the app is working fine after that till I refresh again.

[ComcastKchahal]

oddball - can you delete and re-install the app and see if it working fine after that?

[OddBall2Some]

After reinstalling I still get the same invalid time input message, I'm using a DROID X if that might help

[jimwilson1014]

I am having the exact same issue on the Thunderbolt

[ComcastKchahal]

Someone wil be getting in touch with you.

Are you getting these errors with other applications as wel?

[amrut]

Hi oddBall / jimwilson ,

Do you always get this error or once in while you get this error?

[OddBall2Some]

when I open the app and click on messages is when the invalid time input message appears.  if i exit the app and go back in and click on messages again it will pop up the message.  i have also noticed that the auto refresh option for messages stopped working with the new update.

[jimwilson1014]

I get the error everytime I open the app, and everytime I move from tab to tab.

[OddBall2Some]

update...I unsubcribed from the text messaging service and the invalid time input did not appear. as a test I re subcribed to the test messaging service and the message came back. as for now I have the text messaging deactivated due to everything is working correctly now.

[ComcastKchahal]

oddball / Jwilson - this is under investigation. Stay tuned

[ComcastKchahal]

Jimwilson/ Oddball -

When you try to sycn the app - do you have any text messages in your Text tab ?

Can you make sure you send a few messages so they are present in your text tab - and then refersh the app- Let me know if you still get this error?

Thanks,

[OddBall2Some]

as long as there at least one text message under the text tab, the message will not appear but if I were to delete the messages and refresh, I get the error message again

[ComcastKchahal]

Yes. We have idenitified the issue. When there is no message in the SMS tab, the backend systems returning false values due to wich this error is seen. We are fixing this soon and an update should be coming out shortly. Meanwhile be sure to have at least one message in your SMS box.

Thanks,

[stankurtz]

Upgraded to 3.5 a week ago.  I'm still having the issue with my inbox on phone not being in sync with webmail.  Let me know when another fix is available, but I'm going to have to switch to another email client on my phone.  I don't use anything but the email.

[Joy8282]

Unfortunately some of the behavior you're experiencing with Comcast email is because it is what's called a pop account. Personally I would love to have Comcast switch to an imap. I believe this would offer users more functionality. Until they offer this I just forward all mail to my im account. It's one solution you could try.

[ComcastKchahal]

We have plans to move to IMAP in order to improve expeirence on mobile app especially.

A new android update is scheduled for end of this month and will fix most of the issues.

Any one having sync issues should log out of the app and log back in.

[bagmanleg]

When will this be updated.

My comcast email on my droid is so undependable its getting where I cant even use it.  

Emails disappear and are unretrevable....   its rediculous.

[ComcastKchahal]

Bagmanleg- what version of the app are you using on the android app ?

[bagmanleg]

I no longer use the comcast app due to the inconsistencies.

Im using the email app on the android phone (Version 2.3.6)

The problem is that I can receive new emails that will not ever show up on my phone.  They will only show up as an email from 1969..  And then sometimes they get deleted completely from other the comcast server and my phone and cant be recovered.

I have 2 other web mail accounts and the comcast email is the only one that has these issues.

I was hoping that the upgrade to IMAP might fix this issue.

Thanks

[bagmanleg]

Is there anyway you can answer my post above.

Another day and another 3 emails disappeared....  Gone from the server, gone from the phone.  Not in deleted .....nowhere to be found

[bagmanleg]

Any updates available to this topic?

[bagmanleg]

Great service guys.... thanks

One thing you can always count on with comcast..... when there is a probelm......silence!

[ComcastKchahal]

We apologize for the delay in responding. 

Let me ask a few questions - have you setup your comcast email as a POP account somewhere and at multiple places?

First - make sure the Xfinity mobile version is the latest from the andriod market. If possible delete the app you have and install a fresh version from the Android Market.

Log out of the Xfinity Mobile app / along side open the Xfintiy Connect browser and login to your email online. - Now login to the Xfintiy mobile app - and compare the messages in the 'Email' tab in the app and the email tab (inbox) oniline. Do you see any discrepancies  there?Xfinity Mobile app is a true copy of the messages that are there in your inbox online. If you delete any messages from your POP client chances are that message will not show up anywhere.

Let me know what you find and we can investigae further.

Thanks,

Kchahal

[bagmanleg]

You obviously didnt read my post. 

Go back, reread the post and try and answer my question!

[ComcastKchahal]

Are you still experiencing the issues. Can you delete and re-install the app and then when you first login can you then see wether the emails online and in the app (the first 25) are matching ?

[bagmanleg]

For gods sake man read my original post and then answer my original question.  If not then please done bother positing another response to this topic.

Im sure it will be at least a month before you answer either way.

[ComcastKchahal]

A new version 4.0 now called XFINITY Connect wil be available today as an update

[fcosta1221]

why wont the new XFINITY Connect load on my Lenovo ICS thinkpad tablet?  

[bagmanleg]

If you think that anyone from Comcast will give you an answer to fix any issues your are sorely mistaken.

Sorry to burst your bubble but that is just the facts.

It will take them a month to give you some stupid answer unrelated to the question you posed.

Good luck 

[ComcastKchahal]

---

fcosta1221 wrote:

why wont the new XFINITY Connect load on my Lenovo ICS thinkpad tablet?  

---

   Because the app is not compatible with Tablets yet

[ComcastKchahal]

bagmanleg - are you still experiecing any issues? Apologies for any inconvineance

[bagmanleg]

Saying you sorry really doesnt matter.... you never read my original post nor dod you make any attempt to direct me to the correct answer.

Yea I loose about 3 random emails a month on my comcast account due to mysterious deleting by your server.

It never happens with my work email or my gmail account ONLY COMCAST.

But whatever I guess the guys a gmail are smarter!

[brbst2]

So when will XFINITY Connect be available/compatible for/with tablets.  Would love to use the app on my tablet soon!!!

[ComcastKchahal]

This is fixed in 4.0.2 release. Can you delete the old verison and install the new one and try agin ?

[ComcastKchahal]

---

brbst2 wrote:

So when will XFINITY Connect be available/compatible for/with tablets.  Would love to use the app on my tablet soon!!!

---

  Not compatible with Tablets yet. Soon !

[fcosta1221]

how soon is soon? been waiting for a while now

[ComcastKchahal]

No dates available yet. 

[ComcastKchahal]

New Version of Xfinity Connect Android Application version 4.1 is released to android market.
Please upgrade to the latest version and share your experience.