Xfinity Connect Mobile App

turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply
Topic Options
Contributor
Contributor
Posts: 10
Registered: ‎03-11-2010

Xfinity Mobile Apps- Problem with Digital Voice

‎04-08-2012 10:13 PM

I'm having the same problem today. I also have 2 lines and I'm traveling and it made me reenter all my info but the site doesn't help. And I can get my emails but I still have no Digital Voice 

Message 1 of 9 (719 Views)
Reply
0 Kudos
Bronze Problem Solver
Bronze Problem Solver
reasd
Posts: 4,774
Registered: ‎02-22-2007

Re: Xfinity Mobile Apps- Problem with Digital Voice

[ Edited ]

‎04-08-2012 10:18 PM - edited ‎04-08-2012 10:22 PM

Hello,

Can you provide us some more details of the problem you are having.

What mobile application are you using and what device are you having problems with?

What error messages are you getting?

Has it ever worked before?

Have you tried clearing your cache?

Have you tried deleting the app and reinstalling it?

 

Message 2 of 9 (718 Views)
Reply
0 Kudos
Contributor
Contributor
Posts: 10
Registered: ‎03-11-2010

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎04-08-2012 11:25 PM

I have iPod touch. Yes, it was working until today. I had to rentered my p.w. and put in new p.w. and question. I did it and the digital voice still doesn't work.
Message 3 of 9 (706 Views)
Reply
0 Kudos
Contributor
Contributor
Posts: 10
Registered: ‎03-11-2010

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎04-08-2012 11:32 PM


Trying to access your voice features? Log in to Xfinity Connect with a regular web browser and your primary account information to set up your Security PIN and your Security Question and Answer.
Message 4 of 9 (703 Views)
Reply
0 Kudos
Contributor
Contributor
Posts: 10
Registered: ‎03-11-2010

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎04-13-2012 05:28 PM

Still a problem as of 4/13/2012 this just started this week and it's working on my nerves and whom ever may have the same proble.  You should not have to delete and reinstall the app period!

Trying to access your voice features? Log in to Xfinity Connect with a regular web browser and your primary account information to set up your Security PIN and your Security Question and Answer.

Message 5 of 9 (638 Views)
Reply
0 Kudos
Contributor
Contributor
Rjn64
Posts: 6
Registered: ‎04-13-2012

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎04-14-2012 05:55 PM

 
Message 6 of 9 (626 Views)
Reply
0 Kudos
Contributor
Contributor
Rjn64
Posts: 6
Registered: ‎04-13-2012

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎04-14-2012 05:57 PM

I re-entered my pin and security question yesterday and today Voicemail is working again on my IPod touch! I can not call 99 from my phone and get voicemail, hopefully they are getting things corrected.
Message 7 of 9 (625 Views)
Reply
0 Kudos
Official Employee
ComcastKchahal
Posts: 1,731
Registered: ‎05-21-2009

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎04-22-2012 12:54 PM

Are you able to also see voicemails on Xfinity Connect online on comcast.net ?

Message 8 of 9 (555 Views)
Reply
0 Kudos
Contributor
Contributor
Relberfeld
Posts: 13
Registered: ‎03-21-2012

Re: Xfinity Mobile Apps- Problem with Digital Voice

‎05-02-2012 10:27 PM

Xfinity mobile app signed out, password was reset, now after getting new password none of the voice features work. Clearly a system issue impacting a lot of people but Comcast cannot figure it out. I get a message that I do not subscribe to xfinity voice !! Fine. I won't pay for it either. absolutely terrible quality on technology changes at Comcast. Just what is the problem with this service, anyway ? mobile app broken, online web app broken, and they will probably want to send someone to the house for a service call !!
Message 9 of 9 (478 Views)
Reply
0 Kudos