06-26-2012 06:24 AM
Solved! Go to Solution.
06-26-2012 07:37 AM
06-26-2012 07:54 AM
06-26-2012 08:02 AM
06-26-2012 08:18 AM
Oh, just noticed on revisiting my iPad that the emails I tried to delete from this morning actually did get deleted while I was away from the device, but one I received on 6/24 won't delete.
06-26-2012 10:44 AM
06-26-2012 11:07 AM
Here is a solution to use as a work around until the issue is resolved.
Barebones mobile site that works on both mobile devices and computers.
You can delete mail from there.
Comcast employees must be authorized to post in the forum. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
06-26-2012 11:08 AM
Having the same problem as everyone else. just started last night...unable to delete emails through my iPhone App. I also preferred the previous version ov this app.
06-26-2012 11:48 AM
06-26-2012 12:39 PM
06-26-2012 01:47 PM
I am having the same problem on both my iPhone4 and iPad2. It seems Comcast has a very poor track record when it comes to updating their apps. The update is posted, something goes wrong, this forum fills up with postings on the issue, with no immediate response from Comcast. I will be using accessing through the mobile browser until this is fixed, but I don't expect a response anytime soon.
09-24-2012 10:21 AM
Let me add to the list of those that can not delete email.
The problem appears to happen when one checks the email on the mobil device (iPad in my case running iOS 6) and then goes back to the desktop machine and downloads the email there. The desktop machine preferences are set to delete the downloaded emails from the server.
Now the only place the emails seem to exist is on the mobil device. It is like they are stuck in memory. In the past when the mobil device checked the email the old emails that were deleted from the server were then removed on the mobil device.
This seems to be a software problem with the mobil version of Xfinity Connect.
09-26-2012 09:35 AM - edited 09-26-2012 09:37 AM
Also having the delete/move email problem on an iPhone 4S after upgrading to iOS 6. Called tech support and got to the app team. They had little clue and created a ticket to be escalated with a callback in 48 hours (which would be rare for me to receive a callback from Comcast). Many reports of the same issue here and the App Store. If it hasn't been certified for iOS 6, just state that somewhere visible, please. AND THEN fix it. Many other apps have been updated prior to/at iOS release.
09-26-2012 09:59 AM
My issue is with iOS 5...they've had more than enough time to get it right! Also, uninstall/reinstall of the app does clear my deleted messages. They just keep on going, and going and gpoing....
The prior version of the app worked well. How can they take such a big step backwards and still not fix it. I guess the priority is making sure I become a client, not that I stay a client.
09-27-2012 06:16 PM
09-28-2012 11:58 AM
Just had that problem again. Uninstalled and reinstalled application.
Did report the problem to Tech Support but the tech told me that I am not authorized and that they needed to speak with my wife (Account is in her name). What does reporting a problem have to do with authorization for the account? I was not asking them to change anything. On top of that, the tech would only call the house telephone! I was at work and my wife was not at home. My wife's cellphone number is the contact number for this account but they would NOT call her cellphone. How STUPID is that!
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