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New Visitor
Tykayg
Posts: 2
Registered: ‎06-22-2012

unsble to send emails

Hi.. I have the new xfinity app for my LG thrill. However I can receive emails...but cannot send... I was able to send prior to the new upgraded software.
Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: unsble to send emails

read the section you posted in,there are many issues with the app.

New Visitor
Tykayg
Posts: 2
Registered: ‎06-22-2012

Re: unsble to send emails

That's like a needle in a haystack... are they fixing it or not ..this really sucks!
Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: unsble to send emails

They already put out a new app a week later that also did not work, so now they just say soon.  I have completely stopped using it and are using mail through the phone itself not the app, I would set it up that way also if I were you as there is really nothing you can do until the put out the next version.

Official Employee
ComcastKchahal
Posts: 1,731
Registered: ‎05-21-2009

Re: unsble to send emails


rog286713 wrote:

They already put out a new app a week later that also did not work, so now they just say soon.  I have completely stopped using it and are using mail through the phone itself not the app, I would set it up that way also if I were you as there is really nothing you can do until the put out the next version.


rog- can you please specify what is the issue you are having? It will help to resolve and nail down the problem. There were several backend outages whcih caused these issues.

New Visitor
kcom
Posts: 1
Registered: ‎07-03-2012

Re: unsble to send emails

I too would love to be able to send e-mail again - I can receive with no problem on my iPhone but the send feature stopped working a few weeks ago.  Please advise how to fix without using the app.  Many thanks!