Reply
New Visitor
vinnyb
Posts: 1
Registered: ‎01-17-2011

Re: iPad/iPhone app won't communicate with cable boxes

Downloaded "iPad" app first. Configured properly. Renamed both TV's "bedroom" and "living room." Is this app supposed to be able to change my channels? Well, that isn't working. Then added iPhone 4 app and upon login to my account the TV's say bedroom and living room, but unlike the iPad which allows me to toggle between TV's to record, apparently the default on the iPhone is the "living room." How can I switch between TV's on the iPhone? I guess I'll wait on the other issues just like the rest. Comcast support had absolutely no clue how to assist except to say "try the forum." Gee thanks Comcast! I guess I'm just supposed to be grateful for the "free" app, even though it doesn't work. Hmmm at $25.00/hr. I've spent almost 21/2 hours trying to get this to work. Well, you do the math. Come on Comcast. You can do better than this.

Connection Expert
JamesR
Posts: 5,779
Registered: ‎09-29-2007

Re: iPad/iPhone app won't communicate with cable boxes

Seems like a reasonable request to me.  I have passed it up the line.  Hope they do it for Android as well.

Retired Administrator
CC_Dete
Posts: 2,486
Registered: ‎07-01-2010

Re: iPad/iPhone app won't communicate with cable boxes

[ Edited ]

 


vinnyb wrote:

Downloaded "iPad" app first. Configured properly. Renamed both TV's "bedroom" and "living room." Is this app supposed to be able to change my channels? Well, that isn't working.

 

 

Please see this link -  www.fancast.com/remotehelp

Once you log in, select "test" (red circle). This should tune the DVR you have selected to channel 3. If this happens, remote tune should be good to go! While you're there, make sure that both the iPhone and the Ipad are listed (green cirlce)

screenshot.64.jpg


 

Then added iPhone 4 app and upon login to my account the TV's say bedroom and living room, but unlike the iPad which allows me to toggle between TV's to record, apparently the default on the iPhone is the "living room." How can I switch between TV's on the iPhone?

 

To toggle DVRs on the iPhone, follow these steps:


1. Select the settings icon 

 

screenshot.66.jpg

 

 

 

2. Select the DVR currently in use

 

 

 screenshot.67.jpg

 

 

3. This should open the last menu that will enable you to toggle the DVR you want to use. The second DVR should be somewhere in this vicinity:

 

screenshot.68.jpg

 

 

I guess I'll wait on the other issues just like the rest. Comcast support had absolutely no clue how to assist except to say "try the forum." Gee thanks Comcast! I guess I'm just supposed to be grateful for the "free" app, even though it doesn't work. Hmmm at $25.00/hr. I've spent almost 21/2 hours trying to get this to work. Well, you do the math. Come on Comcast. You can do better than this.


 

Just 'Dete'
Retired Help Forums Admin
New Visitor
cayennep
Posts: 1
Registered: ‎07-30-2012

Re: iPad/iPhone app won't communicate with cable boxes

Ok, cool - but still not working, even tho that link did change the channel to 3 my iPhone & iPad still won't change it