10-20-2012 07:50 PM
Before I used to be able to log in & click on "users & settings" & a bandwidth bar would be on the top right, since the website has been changed around I can't seem to find one. Help?
10-20-2012 09:02 PM
Rdog71, they moved it.
On the main My Account page click the blue Manage Equipment block.
When the page opens look on the right side of the page under Equipment.
There will be a very thin line under Data Usage which is now the usage meter.
For more details click Details.
The second image is larger than what I normally set screen resolution to for purposes of clearly showing the line that is now the data usage meter.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
10-22-2012 04:38 PM
What if I don't see the usage bar in that location? I can get to that location and have several items under the equipment list, but none of them have usage bars. For what it's worth, I was sent a new modem for my Triple Play about a month ago to correct voice issues. Everything has been working great since then. Just can't see the bandwidth usage graphic.
10-22-2012 05:35 PM
Try the meter Details page (after logging in) here: https://customer.comcast.com/Secure/UsageMeterDeta
Thanks, BruceW, but there's no graph or usage info there, either. That's where I expected to see it, actually. At least that's where it was in my old account prior to moving in July.
11-01-2012 11:30 AM
I have been looking for this, too and cannot find it. The answers given on this post have not been helpful either. Where is it? Why is it hidden? If I have to look for it for more than 2 or 3 seconds it is TOO long. Should be at my fingertips.
©2011 Comcast | Investor Relations | Press Room | Corporate Blog | Privacy Statement | Visitor Agreement | Comcast.com Feedback | Site Map