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New Visitor
marissapascual
Posts: 1
Registered: ‎02-11-2013

Cannot Watch ANYTHING on xfinity except the commercials

Whenever I pick ANYTHING to watch the screen give the rating of the show/movie then a 30 second clip of the commerical in its entirity but never plays the episode or movie. 

This is a reoccuring problem I have been experiencing for weeks. Why am I paying for something that doesnt work?

A quesiton I have asked myself several times and have yet to recieve an answer.

Bronze Problem Solver
cjerian
Posts: 1,315
Registered: ‎01-11-2013

Re: Cannot Watch ANYTHING on xfinity except the commercials

Watch how? Is this on demand or using the channel changer (linear channels)

 

Have you set a parental control that restricts you to TV-G ?

 

 

Official Employee
ComcastJoe
Posts: 6,897
Registered: ‎08-11-2011

Re: Cannot Watch ANYTHING on xfinity except the commercials


marissapascual wrote:

Whenever I pick ANYTHING to watch the screen give the rating of the show/movie then a 30 second clip of the commerical in its entirity but never plays the episode or movie. 

This is a reoccuring problem I have been experiencing for weeks. Why am I paying for something that doesnt work?

A quesiton I have asked myself several times and have yet to recieve an answer.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support