Reply
New Visitor
Posts: 1
Registered: ‎09-01-2008

Capital One Rollover Ad Blocking Search

[ Edited ]

YOUR CAPITAL ONE BANNER  ADD BLOCKS MY SEARCHES CHOOSEING ANOTHER HOMEPAGE

Official Employee
ComcastJoe
Posts: 6,892
Registered: ‎08-11-2011

Re: ADD INTERFERENCE


mjgrubb3 wrote:

YOUR CAPITAL ONE BANNER  ADD BLOCKS MY SEARCHES CHOOSEING ANOTHER HOMEPAGE


Is the ad expanded when trying to use the search bar?

 

Can you please provide a screenshot if possible.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

Contributor
barkerhl
Posts: 7
Registered: ‎07-17-2010

Ads blocking Google search suggestions

When I do a search with Google on the Comcast home page the ad for Capital one blocks most drop down suggestions by Google. Why does Comcast over do the ads??? Please back off with the greed. Can anyone tell me how to correct this a problem?

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: Ads blocking Google search suggestions

If you click on this link> http://xfinity.comcast.net/adinformation/

You can block many ads.  If you use Firefox as your browser, you can download and install Ad Blocker Plus Add-On which blocks ads.

 

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Visitor
Posts: 1
Registered: ‎02-18-2009

Roll over add-Capital One

The Roll over ad/banner for Capital One run directly through the drop down menu when I do a search.  This is very frustrating .  Please consider removing this add.  If I'm interested in a product I am perfectly capable of searching for it when I choose to. I don't need the banner to try and convince me of anything and will mostly likely not choose the company because it's advertising is so annoying.

Thanks

 

Official Employee
ComcastJoe
Posts: 6,892
Registered: ‎08-11-2011

Re: Ads blocking Google search suggestions

Hi all,

 

We were able to duplicate this issue.

 

Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Visitor
mamax10
Posts: 2
Registered: ‎12-05-2012

ROLLOVER ADS

REMOVE ANY AND ALL ROLLOVER ADS THAT BLOCK WHEN I NEED TO PERFORM A SEARCH - THIS IS SO ANNOYING!

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: ROLLOVER ADS

this is a user to user forum so comcast is not getting what you posted.  If you don't like the ads why do you visit the web page?  you have many other options for a homepage or an email page. 

Email Expert
CCCarole
Posts: 28,883
Registered: ‎05-21-2006

Re: ROLLOVER ADS

maxmax

 

Most homepags do have ads, no matter which one you choose to use.

 


See this post made by ComcastJoe in this Thread too:

 

http://forums.comcast.com/t5/Xfinity-com-Website/Capital-One-Rollover-Ad-Blocking-Search/m-p/1495281...

 

You can opt out of viewing some ads by clicking on this link:

http://xfinity.comcast.net/adinformation/

 

If you use Firefox as your browser, you can block ads too, by installing the

Ad Blocker Plus Add -On.

 

https://addons.mozilla.org/en-us/firefox/addon/adblock-plus/

 

CC

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee
ComcastEric
Posts: 573
Registered: ‎06-29-2011

Re: ROLLOVER ADS

maxmax, this was an issue only affecting Internet Explorer users and is being addressed so it doesn't happen again the next time we run an ad like the one that ran yesterday.

 

rog, Comcast does monitor these forums and ad feedback is directed to our Advertising teams.

 

Eric