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New Visitor
sbcd
Posts: 1
Registered: ‎01-31-2013

Chat not working

When I go to chat with an agent, I put it the general question, put in my name, my address, my zip code, my phone number, than click on "Chat with an Agent" but it just refreshes the page. It doesn't bring me to a chat window to speak with someone. It has done this over and over and over. Also, if I click on one of the options of FAQ answers (like changing service), it brings me to a new page that says you can chat with an agent. When I click on that link, it just brings me back to the page where you can start a chat with an agent, but when I put in my info, it just refreshes again. It is an endless loop. Anyone else having this problem, or someone who can help? Thanks.

Recognized Contributor
jac509
Posts: 80
Registered: ‎01-07-2013

Re: Chat not working

Yep. I am having the same problem. It seems to be down.



New Visitor
frustratedinva
Posts: 1
Registered: ‎01-31-2013

Re: Chat not working

Same here - have been trying for over an hour.

Recognized Contributor
jac509
Posts: 80
Registered: ‎01-07-2013

Re: Chat not working

It seems to be back up now...at least I'm waiting for a analyst.:smileyplain:

Silver Problem Solver
rog286713
Posts: 13,999
Registered: ‎06-17-2008

Re: Chat not working

why dont you post your question here I am sure the answer will be better :smileyhappy: