Xfinity.com Website

[ibjacobs2u]

Loading videos from the comcast home page is painfully slow, alot of starts and stops to buffer, or fails.  When a suggested download pops up in order to use Xfinitey I attempt to download and get a message back informing the lasted update of software is current on my laptop.

I can go to other sites, use other apps and view videos quickly and completely.  I've had a reputable business look at my laptop and told there is nothing on my laptop that would prevent or assist in viewing Comcast's publications -  told me it's a known issue with Comcast........

[ComcastJoe]

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ibjacobs2u wrote:

Loading videos from the comcast home page is painfully slow, alot of starts and stops to buffer, or fails.  When a suggested download pops up in order to use Xfinitey I attempt to download and get a message back informing the lasted update of software is current on my laptop.

I can go to other sites, use other apps and view videos quickly and completely.  I've had a reputable business look at my laptop and told there is nothing on my laptop that would prevent or assist in viewing Comcast's publications -  told me it's a known issue with Comcast........

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What specific videos are you referring to? Please send the links so I can further test these.

Also, what was the known issue that this business told that Comcast had? I am unaware of any open known issues on the site but would also like to further look into this.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Fremont_Bill]

You can send my refund for poor service to me.

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista:  IE 6, Safari 3/4
• Windows 7:  IE 6/7, Safari 3/4
• Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

You can send my refund for poor service to me.

[ComcastJoe]

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Fremont_Bill wrote:

You can send my refund for poor service to me.

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

• Windows XP: Safari 3/4
• Windows Vista:  IE 6, Safari 3/4
• Windows 7:  IE 6/7, Safari 3/4
• Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

You can send my refund for poor service to me.

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Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe