06-27-2012 12:22 PM
From your previous post you did not mention it. If you want help you should post a lot more details including what you have done to fix the problem, Have you search the forum if there are other customers having the same issues and what did they do to fix it. The more info you provide the better we can help you with.
06-27-2012 12:53 PM
What browser are you using? Have you tried a different browser?
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee.
Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
06-27-2012 07:37 PM - edited 06-27-2012 07:39 PM
Well...I can't find the orginal thread I chimed in on so I'll just state again here.
It all began for me last Saturday.
My default browser is Firefox and I just now checked out IE8.
Same exact behavior.
Painfully slow with every aspect within Xfinity email and stalled, sluggish page loads.
I'm very weary of it and no acknowledgment or fix effort as of yet....that I'm aware of.
Many here are really trying to help but seems to me we're beyond the default responses about 'cookie' clearing and 'browsers' we're using.
IMO...I'm paying to many buckaroos per month to have to deal with this for too long.
06-27-2012 08:20 PM
FYI- If you click on your Username on the left side of your post, you can bring up posts you have previously made. It will show you the subject and where it is located.
As far as your problem goes, what all have you tried so far? Is the Email the only site that is slow for you, how about the Comcast homepage? If you click on Email from this page, does it still load slowly?
While I know this doesn't help solve your problem, if you must get to your email in a hurry, you can use www.m.comcast.net. This is the very,very basic email, but at least allows you to read your mail.
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
06-27-2012 09:58 PM
"If you click on your Username on the left side of your post, you can bring up posts you have previously made. It will show you the subject and where it is located."
Thank you for the 'fyi'.
It's almost embarrassing I hadn't figured that out.....please don't tell anyone.
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