Xfinity.com Website

[Biff-Tannon]

To whomever the web designer of the Login Page may be.

Fix the "Tab Order" on the email login page so that when you enter username and then hit "Tab" on your keyboard, the cursor moves directly from the username "textbox"  to the "password" textbox" with only one hit of the Tab..

Thanks You!

[CCCarole]

I agree.  I don't know why it doesn't work now- It used to.  I am sending this to the Administrator for you.

CC

[cc_xc]

What browser are you using and where does the tab go on the first click?

On safari, the first tab took me to the link for "don't know your email address".  The second tab took me to password.  

On Opera, the first tab took me to the password.

[Biff-Tannon]

"I don't know why it doesn't work now- It used to"

It doesn't work because somebody edited the code and didn't check it.

[Biff-Tannon]

"What browser are you using and where does the tab go on the first click?"

FF12

It's a code thing, looks like a cross-browser issue.

[CCCarole]

I am currently using IE Version 9.0.  When I click to enter my username and do so, it sits there, tab does not go to the password field at all.

CC

[Barmar]

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cc_xc wrote:

What browser are you using and where does the tab go on the first click?

On safari, the first tab took me to the link for "don't know your email address".  The second tab took me to password.  

On Opera, the first tab took me to the password.

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That sounds like a difference in how you have your preferences set for the two browsers: selecting links with tabs is optional. So I think you have Safari set to select links, but don't have that option set in Opera.

Since the login page doesn't make use of the TABINDEX attribute on the INPUT elements, tabbing should just select the fields in the order that they appear in the HTML.

[Barmar]

I just confirmed that in Chrome. If I turn off the "TAB selects links" option, I tab from Username to Password. If I turn it on, I go from Username to Forgot to Password.

Tabbing should go left-to-right and bottom-to-top, so this seems like the right thing. What are you seeing, Biff?

[Barmar]

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CCCarole wrote:

I am currently using IE Version 9.0.  When I click to enter my username and do so, it sits there, tab does not go to the password field at all.

CC

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That seems like a browser problem, since I don't see anything in the HTML of the login page that overrides the normal tab behavior.

[Biff-Tannon]

IE9 works the same as FF12 here.

I would move that "Don't know your email or username link" below the password box.

Or change the "Tab Index" with javascript. Easiet, most compatible is to move the link.

[Barmar]

I agree, the best option is to move the "Don't know" link. But as long as the recovery link is between the username and password, it's doing the right thing now.

But there's no need for Javascript, either reordering the items on the screen or using the TABINDEX attribute will do it.

[Biff-Tannon]

Oh yea barmer, attribute tabindex. Clean forgot about it. I never use it so it never came to mind. But still IMO just move the link.

[Biff-Tannon]

I'm just wondering if anything at all will be done abiut this. It seems like whomever does the web work isn't much concerned about "usability".

[cdplap]

What's up with the log on tab order changing.  Used to be able to enter user ID and tab to enter password.

Now you have to tab twice.  How many times does that error occur?????????

[CCCarole]

It has been reported already.  At this point we don't know if this is a 'new' change or something wrong.

[fallof]

Please remove this link from between username and password.

Or change the tab order......

Don't know your email or username?

Computer users will frequently type in their username and hit tab then

start typing their password. Having this between username and password

inhibits this transition from user name to password with tab. You wind up on the

link by hitting tab, type your password, hit enter and wind up at the Dont

know your email or username page. 

Thanks,

Frank and lots of other users that I have spoken to who agree

[fallof]

I agree, sorry I should have looked before posting basically the same thing......

[Barmar]

See the thread Fix Tab Order on Comcast Login Control

If you turn off your browser option to select links with TAB, you'll go directly from username to password without stopping on the "Forgot your username" link.

[Barmar]

If you don't like to select links with the TAB key, why don't you just turn off that option in your browser settings?

[cdplap]

And how does one turn off that option in IE?

[Biff-Tannon]

I think he's talking about tabbing through page elements. Not "Tabs" as in opening a new page in a "Tab".

Whomever does web design for that login page still has not fixed it.

[CCCarole]

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Biff-Tannon wrote:

I think he's talking about tabbing through page elements. Not "Tabs" as in opening a new page in a "Tab".

Whomever does web design for that login page still has not fixed it.

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I think you are correct.  Sorry- I removed my post to avoid confusion.

CC

[Barmar]

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cdplap wrote:

And how does one turn off that option in IE?

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Hmm, it looks like IE doesn't make it optional, like most other browsers do. At least, I haven't been able to find anything by googling (I have a Mac, so I don't have IE).

[NoFears]

I couldn't agree more! My "muscle memory" is used to the old way - enter user ID, tab, enter password - and putting a link BETWEEN those two fields in unheard of out there in the rest of the Internet world! Also, could you add a setting that allows you to choose your default openeing screen please or make the choices actual buttons? Having to click on View Entire InBox in what's essentially a ToolBar isn't the most user friendly feature you have available. Finally, the Sign Off selection always scrolls off the top of the screen forcing me to scroll up to exit my e-mail. Why is that so inconeniently located? 

[cdplap]

Yes.  It's time to consider changing email providers.  Just because we pay them to connect doesn't mean we need to communicate through them.

[fallof]

I'll just hit the tab key twice and get used to it it's probably easier than getting it fixed.

[Barmar]

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cdplap wrote:

Yes.  It's time to consider changing email providers.  Just because we pay them to connect doesn't mean we need to communicate through them.

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This isn't just for email, it's for any login to the Comcast website (e.g. to view your bill online). It also seems like an overreaction -- change providers just because you have to press TAB twice?

[Biff-Tannon]

I wouldn't complain if they got rid of that stupid "preview page" when you log in to check email. Wouldn't complain one bit! Not even a little.

[CCCarole]

You and many others feel that way.  I highly doubt it is going to go away tho.

CC

[ComcastJoe]

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Biff-Tannon wrote:

I wouldn't complain if they got rid of that stupid "preview page" when you log in to check email. Wouldn't complain one bit! Not even a little.

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We have a new homepage that has only been released to a few random customers right now because it is in a beta but this page has a link that will let you bypass the preview page. Stay tuned for updates on its release.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Barmar]

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ComcastJoe wrote:

We have a new homepage that has only been released to a few random customers right now because it is in a beta but this page has a link that will let you bypass the preview page. Stay tuned for updates on its release.

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Is this the same page people have been complaining about because it opens mail in a new window/tab?

[ComcastJoe]

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Barmar wrote:

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ComcastJoe wrote:

We have a new homepage that has only been released to a few random customers right now because it is in a beta but this page has a link that will let you bypass the preview page. Stay tuned for updates on its release.

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Is this the same page people have been complaining about because it opens mail in a new window/tab?

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No, that is a different beta page.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

[Biff-Tannon]

The TAB thing seems to be set up correctly now. Not bad, total of 30 days to fix it.

Now get rid of that stupid "preview page" and I'll stop complaining    ;^)