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New Visitor
Mark781
Posts: 3
Registered: ‎12-19-2012

Home page videos

On the home page where you list select videos, when I go to view a video, the boxes appear on the left but they keep scrolling down so I am unable to select the one I want to watch. Even when I click on it, it does not stop scrolling. How can this be fixed?

Official Employee
ComcastJoe
Posts: 6,898
Registered: ‎08-11-2011

Re: Home page videos


Mark781 wrote:

On the home page where you list select videos, when I go to view a video, the boxes appear on the left but they keep scrolling down so I am unable to select the one I want to watch. Even when I click on it, it does not stop scrolling. How can this be fixed?


Which specific video are you trying to watch from the homepage?

 

What operating system and web browser are you using? I ask because I cannot duplicate on my Mac using Google Chrome.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

New Visitor
Mark781
Posts: 3
Registered: ‎12-19-2012

Re: Home page videos

I am using windows 7 and google chrome. This happens with any video I chose to watch from the boxes. Thanks

Official Employee
ComcastJoe
Posts: 6,898
Registered: ‎08-11-2011

Re: Home page videos


Mark781 wrote:

I am using windows 7 and google chrome. This happens with any video I chose to watch from the boxes. Thanks


Try deleting your cookies and cache and then try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe