I am unable to replicate the Easy Solve installer issue.
IF EASY SOLVED IS UNINSTALLED:
The only thing I can suggest is download Everything Search from here http://www.bleepingcomputer.com/download/everything/ and install it.
After the install open it up. Let it populate, then type in Motive. When the results are listed RIGHT click on each Motive folder entry in Everything and choose Delete from the context menu. This will send the folders to the recycle bin. There should be 4 different Motive folders.
Unfortunately Comcast does not have someone from the Easy Solve team assigned to the forum. I have asked several times for of them to show up every once in a while to help those with Easy Solve issues. The program was foisted on the masses with no support for it.
pmarket wrote:
Had the same probem!
Easy Fix --> locate --> C:\Users\YOUR_NAME\AppData\Local\Temp\pcInitializer
in that folder you will find the uninstall.exe
click on it
that's it
pmarket failed to mention one thing. In order to view the AppData folder you will have to allow hidden files and folders AND protected operating system folders to show.
Also, pcInitializer may not even be listed. It wasn't when I looked for it. I also used Everything to search for it and it is nowhere on my computer.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
