12-07-2012 12:26 AM
Help Comcast keeps telling me they will fix my internet meter and they have not. I need it fixed. We watch our TV and movies on the internet and it's hard to manage all of it without the meter. What do I do??
12-07-2012 12:35 AM
Frankie, try this....
From a post by Comcast Larry the admin on here 10/2/12:
"For the customers not able to view there usage meter please contact Comcast Customer Security Assurance at (877) 807-6581"
12-07-2012 02:53 PM
Is it missing? Is it stuck? What about it needs to be fixed?
If you can't find it:
You are looking in the right place for it? And signing in as the PRIMARY Comcast user account?
Sign in to My Account.
On the account page click the blue Manage Equipment block.
When the page opens look on the right side of the page under Equipment.
There will be a very thin line under Data Usage which is now the usage meter.
For more details click Details.
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